Top 18 CRMs for Online Stores: Ranking in Ukraine

LP-CRM - CRM system created for the commodity business, e-commerce and the service sector. Automate sales, manage customers and increase the profit of your online store with LP-CRM!

Key Advantages

• Sales automation. Free up the team's time from routine, automate order processing and communication with customers.
• Clear analytics. Get clear reports on sales, advertising effectiveness and customer behavior for decision-making.
• 24/7 support. Our team is always ready to help you configure and use LP-CRM as efficiently as possible.
• Profit increase. Optimize the sales funnel, increase customer loyalty and increase the average check.

Characteristics

• Sales automation
• User-friendly interface
• Integration with platforms
• Analytics and reports
• Customer support

CPAshka - CRM system for dropshipping in Ukraine. Automate accounting for dropshippers, manage orders, and increase profits! Optimized for online stores.

Key Advantages

• Automation of dropshipping. Time saving, accurate accounting of orders and payments to dropshippers.
• Simple accounting of dropshippers. Automatic calculation of payments and statistics for each partner.
• Real-time reporting. Control key business indicators and profit.
• Integration with popular services. Easy connection to Prom, Rozetka and other platforms.

Characteristics

• Automation of dropshipping
• Accounting for dropshippers
• Integration with stores
• Sales analytics
• User-friendly interface

Streak CRM is a CRM integrated directly into Gmail, with flexible pipelines customized for your online store. Manage customers, sales, and support without leaving your email.

Key Advantages

• Everything in Gmail. Manage customers directly from your email, without switching.
• Customizable pipelines. Create processes for your business, adapt to needs.
• Automation of routine. Automate correspondence, reminders and other tasks.
• Improving communications. Shared access to information for the entire team.

Characteristics

• Sales automation
• Convenient integration with Gmail
• Personalized funnels
• Improving customer service
• Increasing productivity

Close - CRM for sales teams that focus on calls and automated email newsletters. Optimize the sales funnel and increase the efficiency of communications with customers of your online store.

Key Advantages

• Increasing sales. More deals thanks to automation and lead control.
• Time saving. Automate routine and focus on customers.
• User-friendly interface. Intuitive platform for your team.
• Deep analytics. Track key metrics and improve your strategy.

Characteristics

• For stores of any size
• Sales automation
• User-friendly interface
• Integration with platforms
• 24/7 Customer Support

amoCRM - CRM system with an emphasis on messengers. Ideal for online stores! Automate sales through chat funnels, use bots and conduct omnichannel dialogues with customers in one window.

Key Advantages

• Increased sales. Personalized communication with customers leads to increased conversion.
• Omnichannel. All your chats and messengers in one window for convenience.
• Communication automation. Chatbots and sales funnels for effective request processing.
• Data analysis. Track performance to optimize your sales strategy.

Characteristics

• Convenient CRM for e-commerce
• amoCRM: sales leader
• Sales funnel automation
• Omnichannel communications with customers
• amoCRM: chatbots for the store

SalesDrive - CRM for online stores. Automate sales, integrate with marketplaces, delivery services, payment systems, and warehouse. With SalesDrive, your business runs like clockwork!

Key Advantages

• Integration with marketplaces. Manage sales from different platforms in one place, saving time.
• Sales automation. Optimize the sales funnel, increasing the profit of your store.
• Synchronization with the warehouse. Always up-to-date information on product balances, avoid mistakes.
• Convenient delivery management. Track shipments, control logistics costs, and simplify order processing.

Characteristics

• Sales automation
• Integrations for e-commerce
• User-friendly interface
• 24/7 support
• Reporting and analytics

Nutshell - is a simple CRM + email marketing for B2B teams. It will help to establish relationships with customers and increase sales of your online store. All in one tool!

Key Advantages

• Simple integration. Easily connect to existing tools, without any hassle.
• Clear analytics. Track sales and marketing effectively, everything is in sight.
• Sales automation. Automate the routine to focus on deals, not paperwork.
• Effective email marketing. Engage customers and build loyalty with personalized mailings.

Characteristics

• User-friendly interface
• Sales automation
• Integration with email
• Reporting and analytics
• Customer Support

SuiteCRM - A powerful open-source CRM, ideal for online stores. Extensive customization options allow you to tailor the system to your business needs. Optimize sales and improve customer service!

Key Advantages

• Open Source. Full freedom of customization and integrations, without vendor lock-in.
• Flexible Customization. Adapt to business needs, expand functionality.
• Integration with Platforms. Easily integrate with other services and tools.
• Cost Savings. Reduce licensing and support costs by using open-source solutions.

Characteristics

• CRM for e-commerce
• Open Source
• Customization
• Sales Automation
• Integration with store

Freshworks CRM (Freshsales) - CRM for online stores with built-in telephony, email, and AI. Automate sales, communicate with customers, and increase profits. Optimize your sales funnel and improve customer experience.

Key Advantages

• Increase in sales. Freshsales helps you find more potential customers and close profitable deals.
• Time saving. Automate routine tasks and focus on the main thing - business development.
• Telephony integration. Call customers directly from the CRM, record conversations and analyze data.
• AI assistant Freddy. Freddy automatically collects data and provides valuable advice to improve your sales strategy.

Characteristics

• Intuitive interface
• Sales automation
• Built-in telephony
• AI sales assistant
• Clear analytics

Less Annoying CRM - a super CRM system, ideal for small businesses and online stores. It easily integrates, helps organize the customer base and automate sales without unnecessary complexity. Try Less Annoying CRM for effective management of your online store!

Key Advantages

• Easy to use. Intuitive interface, no complex setup or training.
• Clear price. Transparent cost, without hidden payments and surprises.
• All data in one place. Store information about customers and orders.
• Sales automation. Optimize the sales funnel and increase profits.

Characteristics

• Integration with the store
• Sales automation
• Convenient customer management
• Simple and intuitive CRM
• Support in Ukrainian

NetHunt CRM - CRM in Gmail, ideal for online stores. Manage leads, sales funnels, and automate processes directly from your inbox. Easily integrates and improves sales efficiency.

Key Advantages

• Gmail-інтеграція. Manage sales directly from your inbox, without extra tabs!
• Sales automation. Set up action chains and save team time.
• Improved communications. The entire customer history in one place, easy access for everyone.
• Increased sales. Optimize your sales funnel and attract more customers.

Characteristics

• CRM for e-commerce
• Integration with Gmail
• Sales automation
• Online lead management
• Convenient sales funnels

Salesforce Sales Cloud - CRM #1 for effective sales management! Increase online store profits, build sales funnels, analyze data and improve customer interaction. A leader among CRM systems for business.

Key Advantages

• Growth of sales. Optimize the funnel, increase conversion and profit.
• Personalization. Create personalized offers for each client.
• Automation of routine. Free the team from repetitive tasks.
• Data analysis. Make informed decisions based on data.

Characteristics

• Sales automation
• Data analytics
• Customer management
• Integration with platforms
• 24/7 customer support

Microsoft Dynamics 365 Sales - CRM for online stores that easily integrates with other Microsoft 365 tools. Automate sales, improve customer service, and increase profits. Built-in Copilot will help you analyze data and make informed decisions.

Key Advantages

• 360° customer overview. All customer information in one place: order history, preferences, communications. Easily personalize offers!
• Integration with Microsoft 365. Productivity increases thanks to integration with Outlook, Teams and other familiar Microsoft tools.
• AI-powered analytics. Copilot analyzes data, provides useful insights and helps predict sales, find new opportunities.
• Sales automation. Automate routine tasks such as sending emails, reminders, and order status updates to focus on sales.

Characteristics

• Sales optimization
• Process automation
• Reporting and analytics
• Integration with 365
• Copilot for sales

HubSpot CRM - free CRM for online store. Manage marketing, sales and customer support in one platform. Easy integration and automation to increase your business profits.

Key Advantages

• Free start. Get basic features for free and evaluate the benefits of the platform.
• Single platform. Manage marketing, sales, and support from one place.
• Sales improvement. Increase profits by automating the sales funnel.
• Personalized experience. Understand customers and offer them better service.

Characteristics

• Sales automation
• Convenient customer management
• Integration with email
• Free start
• Analytics for growth

SugarCRM - flexible open-source CRM system, ideal for B2B sales. Scale your online store, improve customer service, and increase profits with powerful SugarCRM tools.

Key Advantages

• Personalization. Customize SugarCRM to meet the needs of your B2B business.
• Open source. Integrate with any software, expand functionality.
• Sales growth. Optimize the sales funnel and increase profits.
• Data centralization. All customer information in one place, always at your fingertips.

Characteristics

• Convenient CRM for online trading
• SugarCRM sales automation
• Open source B2B CRM
• Analytics for online store
• SugarCRM: scale your business

KeepinCRM - simple CRM for online stores. Manage customers, tasks, deals, inventory and finances in one place. Optimize sales and improve customer service with KeepinCRM!

Key Advantages

• Client base is organized. Conveniently store all customer information in one place to quickly find what you need.
• Accounting of deals and sales. Track every deal, control the sales funnel and increase profits.
• Inventory management is simplified. Manage stock balances to always have what you need in stock and not lose customers.
• Finances under control. Analyze income and expenses to make informed decisions for business development.

Characteristics

• Intuitive interface
• Easy start for SMB
• Sales automation
• Customer accounting
• Inventory management

Apptivo - a suite of business applications with a CRM core, ideal for SMBs and online stores. Manage customers, sales, and operations effectively! Streamline your business with Apptivo.

Key Advantages

• All in one place. Manage customers, orders, marketing from a single Apptivo platform, increasing productivity.
• Sales growth. Track leads, automate your sales funnel and increase store profits.
• Easy integration. Integrate Apptivo with popular e-commerce platforms for seamless operation.
• Real-time analytics. Get instant reports on key metrics to make informed decisions.

Characteristics

• CRM for e-commerce
• Sales automation
• User-friendly interface
• Integration with Apptivo
• SMB support

Bitrix24 - CRM for online store that combines sales, contact center and project management. Automate business processes, increase sales and improve customer service in one place!

Key Advantages

• Sales growth. Bitrix24 helps attract more customers and increase the average check through marketing and sales automation.
• Communication optimization. Keep the entire history of communication with customers in one place, ensuring fast and high-quality service.
• Effective management. Control all business processes, from order to delivery, and analyze the results to improve efficiency.
• All in one place. Bitrix24 has everything you need to manage your business: CRM, tasks, projects, automation, sites and much more.

Characteristics

• Sales automation
• Integration with the store
• Customer base
• User-friendly interface
• 24/7 support