19 CRMs for Tracking Customer Requests: A Leaderboard

CPAshka is a CRM for dropshipping in Ukraine. Automation of order accounting, dropshippers and payments. Effective customer and sales management. Optimize your business with CPAshka!

Advantages

• Easy accounting of dropshippers. Automatic calculation of payments and order control.
• CPAshka saves time. Automation of routine tasks frees up time for business development.
• Convenient analytics. Full control over indicators, sales forecasting.
• Quick start. Intuitive interface, easy setup.

Main Parameters

• Call accounting
• Dropshipping automation
• User-friendly interface
• Counting dropshippers
• Sales analytics

LP-CRM - CRM for product business, e-commerce and services. Accounting for requests, customer base, sales automation. Optimize your work with customers and increase profits!

Advantages

• Зростання продажів. LP-CRM helps to process orders more efficiently, increasing conversion and profit.
• Optimization of communications. All conversations with clients in one place, do not miss a single request.
• Business analytics. Get real-time reports on marketing performance, sales and customers.
• Automation of routine. Forget about manual data entry, LP-CRM does it for you, saving time.

Main Parameters

• Sales automation
• User-friendly interface
• Accounting for requests
• Data analysis
• Integration with platforms

HubSpot CRM - free CRM system for tracking customer requests. Marketing, sales and support - all in one platform. Organize your work and increase customer loyalty!

Advantages

• Free start. Get started with the basic features for free.
• Single platform. Marketing, sales and support in one place.
• Automation. Automate routine tasks to save time.
• Improved service. Understand customer needs and provide them with better service.

Main Parameters

• Free CRM
• Single platform
• Process automation
• Reporting and analytics
• Integration with tools

Capsule CRM - simple and convenient CRM for small businesses. Organize contacts, deals, and projects in one place. An ideal solution for tracking customer inquiries and increasing sales efficiency.

Advantages

• Easy to use. Intuitive interface, quick training for the entire team.
• Centralized database. All data on contacts, deals, and projects in one place.
• Effective collaboration. Easily share information and collaborate with colleagues.
• Sales growth. Track deals, improve communication with customers.

Main Parameters

• Simple interface
• Inquiry tracking
• Deal management
• Contact management
• Project support

NetHunt CRM: CRM in Gmail! Manage leads, sales, and automate business processes directly from your email. Organize customer communication tracking and build effective sales funnels without leaving your familiar Gmail interface.

Advantages

• All in Gmail. Manage sales, marketing, and support directly from your email.
• User-friendly interface. Intuitive platform, easy for the team to learn.
• Sales automation. Free up time by automating routine tasks and sales funnels.
• Effective collaboration. Unify customer data in one place for better teamwork.

Main Parameters

• CRM in Gmail integration
• Customer communication tracking
• Sales funnel automation
• Convenient lead management
• Ukrainian language support

Freshworks CRM (Freshsales) - a CRM with built-in telephony, email and AI. Automate customer engagement, optimize sales and improve communication with Freshsales!

Advantages

• Built-in telephony. Call customers directly from the CRM, record conversations and analyze them.
• Email integration. Track correspondence, automate mailings and personalize communication.
• AI assistant. Optimize routine, get tips and forecasts for sales.
• Sales growth. Freshworks CRM (Freshsales) helps attract more customers and increase profits.

Main Parameters

• Intuitive interface
• Convenient telephony
• Task automation
• Call analysis
• AI assistant

Bitrix24 - CRM and workspace that combines sales, contact center, and projects in one place. Organize customer request tracking, automate processes, and increase the efficiency of your business!

Advantages

• All in one place. Manage sales, communicate with customers, and manage projects in one tool.
• Sales increase. Optimize the sales funnel and increase company profits.
• Communication improvement. Save communication history and quickly respond to requests.
• Automation of routine. Forget about repetitive tasks, focus on business development.

Main Parameters

• Sales automation
• Convenient contact center
• Project management
• Integration with services
• Organization of communications

Keap (formerly Infusionsoft) - a CRM with powerful marketing automation built for entrepreneurs. Streamline lead tracking, automate sales, and acquire more customers with Keap!

Advantages

• Everything in one place. Contact, sales, and marketing management in one platform.
• Marketing automation. Attract more customers with targeted campaigns.
• Clear analytics. Track sales and marketing performance in real time.
• Personalized approach. Increase customer loyalty with personalized offers.

Main Parameters

• Sales automation
• User-friendly interface
• 24/7 customer support
• Reporting and analytics
• Personalized mailings

Pipedrive - CRM that visualizes your deals! Track sales in a convenient pipeline, automate routine tasks, and increase the conversion of customer inquiries into successful deals. Ideal for tracking inquiries and effective sales management.

Advantages

• Visual pipeline. Clearly see the status of each deal and plan actions to close it, increasing sales.
• Increased conversion. Pipedrive helps you find and close more deals, improving your business results.
• Ease of use. The intuitive interface allows you to quickly master the tool and start working more efficiently.
• Routine automation. Free up time from repetitive tasks to focus on building relationships with customers.

Main Parameters

• Easy lead tracking
• Convenient sales pipeline
• Pipedrive - CRM leader
• Routine automation
• Increased deal conversion

Copper CRM - the ideal CRM for Google Workspace, tightly integrated with Gmail. Organize customer contact accounting, automate sales and increase productivity without leaving the familiar Google interface.

Advantages

• Integration with Gmail. Work with clients directly from your email, without switching between applications.
• User-friendly interface. Easy to use, intuitive for the whole team.
• Productivity increase. More deals in less time thanks to automation and analytics.
• Relationship improvement. Personalized approach and accounting of the history of communications with clients.

Main Parameters

• Gmail integration
• Sales automation
• User-friendly interface
• Contact accounting
• Customer analytics

Monday Sales CRM - a flexible CRM system for tracking customer inquiries, built on the monday.com platform. Optimize your sales funnel, automate routine tasks, and increase the efficiency of your team. The ideal solution for growing your business!

Advantages

• Easy integration. Works seamlessly with monday.com, expanding the capabilities of your team.
• Improved communication. Communication with customers becomes transparent and efficient.
• Clear analytics. Get reports to improve sales strategies.
• Increased productivity. Optimize team work and achieve better results.

Main Parameters

• Sales automation
• User-friendly interface
• Centralized location for reports
• Sales funnel personalization
• Integration with other tools

SugarCRM - flexible CRM system with open source, ideal for B2B sales. Optimize customer contact tracking and increase the efficiency of your business with customizable SugarCRM tools.

Advantages

• Відкритий код. Adaptation to business needs, data control, integrations.
• B2B orientation. Functionality tailored for complex sales between companies.
• Sales automation. Accelerating the sales cycle, increasing team efficiency.
• Flexible settings. Personalization of the interface and processes for your business.

Main Parameters

• Flexible settings
• User-friendly interface
• Sales automation
• Real-time reporting
• Integration with other systems

KeyCRM - Ukrainian CRM for customer accounting, orders from all channels (messengers, marketplaces), warehouse management and sales analytics. Optimize customer communications and increase profits!

Advantages

• Unified account. All sales and communication channels in one place for convenience.
• Ukrainian support. Quick and competent help in your native language.
• Automation of routine. Forget about manual data entry, KeyCRM will do everything for you.
• Sales analytics. Clear reports for making informed decisions.

Main Parameters

• Convenient interface
• Process automation
• Ukrainian support
• Sales analytics
• Integration with channels

Salesforce Sales Cloud - CRM #1 for effective sales management. Build a powerful funnel, analyze data, and increase profits. Optimize customer contact management and take your business to the next level!

Advantages

• Sales growth. A personalized customer experience increases loyalty and repeat sales.
• Data analytics. Gain valuable insights about customers for better decisions.
• Process optimization. Automate routine tasks and increase team productivity.
• Personalization of communications. Communicate with customers, taking into account their needs and history.

Main Parameters

• Sales automation
• User-friendly interface
• Data analysis
• Process optimization
• Customer support

Binotel SmartCRM - CRM for tracking customer requests with a 360° customer card, analytics, and tasks. Integration with Binotel PBX for communication control and increased sales efficiency.

Advantages

• 360° customer profile. All communication history and data in one place for fast and personalized service.
• Task automation. Easily set tasks, monitor progress, and increase team efficiency.
• Integration with Binotel PBX. Convenient call management, analytics, and automatic call recording.
• Performance analytics. Track key metrics, optimize operations, and increase sales.

Main Parameters

• Convenient customer accounting
• 360° customer profile
• PBX integration
• Call analytics
• Task automation

OneBox OS: CRM/ERP platform for customer request management. Automate sales, telephony, warehouse, and document management in one solution. Optimize processes and improve service.

Advantages

• All in one place. OneBox OS combines sales, support, warehouse, and documents for easy management.
• Increased productivity. Automation of routine tasks frees up team time for development.
• Simple customer management. Complete interaction history, quick access to data, and a personalized approach.
• Clear analytics. Reports and dashboards show efficiency, helping to make informed decisions.

Main Parameters

• Request management
• Process automation
• Telephony integration
• Warehouse and CRM in OneBox
• Flexibility of settings

Microsoft Dynamics 365 Sales - CRM that helps manage sales and improve customer interaction. Deep integration with other Microsoft 365 products and Copilot automates processes and provides valuable insights for effective customer service.

Advantages

• Clear integration. Seamless work with Microsoft 365 and Copilot for better customer interaction.
• Sales optimization. Increase sales efficiency with analytics and automation of routine tasks.
• Personalized approach. Consider the needs of each client to build long-term relationships.
• Reporting and analytics. Get valuable customer insights for informed decision making.

Main Parameters

• Customer request accounting
• Integration with Microsoft 365
• Sales automation
• Data analytics
• Copilot support

Streak CRM - a powerful CRM system integrated directly into Gmail. Organize customer engagement tracking, manage deals, and create custom pipelines for efficient business management without leaving your email!

Advantages

• In Gmail, like at home. All communication with clients in familiar email, without switching between applications.
• Flexible pipelines. Customize sales and support processes to fit your needs.
• Team collaboration. Easily share customer information with colleagues.
• Reporting and analytics. Track progress, analyze data, and improve results.

Main Parameters

• Contact tracking
• Gmail integration
• Custom pipelines
• Reporting
• Automation

Close CRM system for sales departments that focuses on calls and email newsletters. Automate communication with customers and increase conversion. An ideal solution for teams that actively use telephone sales.

Advantages

• Increased sales. Close helps sales teams close more deals with effective tools.
• Call automation. Save time on routine tasks and focus on communicating with customers.
• Improved communication. The entire history of customer interaction in one place, no lost information.
• User-friendly interface. Intuitive, quick start and easy team adaptation.

Main Parameters

• Sales automation
• User-friendly interface
• Integration with telephony
• Powerful analytics
• Email marketing