Choose a CRM for Your Niche

CRM Systems for Contacts: Ranking of the 24 Best

Choose the best CRM for managing your customer base.

Choose a CRM for Your Niche

№1

CPAshka

CPAshka - CRM system for dropshipping in Ukraine. Automate the accounting of dropshippers, orders and payments. User-friendly interface, fast integration with popular platforms. Optimize your business with CPAshka!

Platform Benefits

  • Automation of dropshipping. CPAshka automates the accounting of orders, payments and communication with dropshippers, saving time.
  • Accurate accounting of dropshippers. Automatic calculation of payments, commissions and bonuses for each dropshipper, minimizes errors.
  • Convenient order management. Track order status, payments and delivery in one place, improving control.
  • Analytics and reports. Get detailed reports on the effectiveness of dropshippers and sales, for informed decision-making.

Characteristics

  • Convenient accounting of dropshippers
  • Automation of CPA payments
  • Ukrainian interface
  • Integration with consignment notes
  • Quick start
CPAshka
№2

LP-CRM

LP-CRM: CRM system for product business, e-commerce and service sector. Effectively manage contacts, sales and increase profits! Optimize customer relations now.

Platform Benefits

  • Growth in sales. Increase profits through sales automation and improved customer communication.
  • Easy integration. Integrate LP-CRM with your favorite tools for seamless operation.
  • Analytics and reports. Gain full control over your business with detailed reports and analytics.
  • 24/7 support. Our support team is always ready to help you resolve any issues.

Characteristics

  • Sales automation
  • User-friendly interface
  • Integration with mail
  • Customer accounting
  • Reporting and analytics
LP-CRM
№3

Binotel SmartCRM

Binotel SmartCRM - Binotel CRM for effective work with clients. 360° card, analytics, tasks and integration with PBX. Everything to increase sales and improve communication!

Platform Benefits

  • Full client history. All communication in one place: calls, letters, chats. Easy search and quick context.
  • Sales analytics. Monitor efficiency, identify growth opportunities, build forecasts.
  • Integration with telephony. Calls from CRM in one click, automatic call registration, routing.
  • Task automation. Set tasks, reminders and monitor execution. Don't miss any detail!

Characteristics

  • 360° customer profile
  • Data analysis
  • Task management
  • PBX integration
  • User-friendly interface
Binotel SmartCRM
№4

KeyCRM

KeyCRM - Ukrainian CRM for efficient customer relationship management. Collects orders from all channels, manages communications and inventory. Analyze data to increase sales!

Platform Benefits

  • All channels in one place. Consolidate orders from marketplaces, social media, and messengers for convenient management.
  • Effective communication. Store communication history with customers and send personalized messages.
  • Inventory management simplified. Control inventory levels, manage deliveries, and avoid shortages.
  • Analytics for growth. Get reports on sales, customers, and channel effectiveness for decision-making.

Characteristics

  • Order Management
  • Inventory Management
  • Marketplace Integration
  • Sales Analytics
  • Ukrainian Support
KeyCRM
№5

Creatio (Sales)

Creatio Sales - low-code CRM for contact and sales management. Automate business processes, improve customer experience and increase profits. Effective CRM platform for any business.

Platform Benefits

  • Sales automation. Optimize the sales funnel and increase profits.
  • Flexible customization. The platform adapts to the needs of your business, not vice versa.
  • Seamless integration. Easily connect with other tools for a unified ecosystem.
  • Low-code. Fast development and changes without programmers.

Characteristics

  • Process automation
  • Flexible customization
  • Integration with other systems
  • User-friendly interface
  • Low-code
Creatio (Sales)
№6

Vtiger CRM

Vtiger CRM - a single CRM platform for managing sales, marketing, and customer support. The perfect solution for organizing and maintaining contacts, improving communication, and increasing the efficiency of your business.

Platform Benefits

  • Зростання продажів. Optimize your sales funnel, increase conversion and profit.
  • Effective marketing. Personalize campaigns, attract more customers.
  • Improved support. Provide fast and high-quality support, increase loyalty.
  • All in one place. Manage sales, marketing, and support in a single platform.

Characteristics

  • All in one place
  • Sales automation
  • 24/7 customer support
  • Marketing and analytics
  • Flexible CRM configuration
Vtiger CRM
№7

Agile CRM

Agile CRM: A CRM system that integrates sales, marketing, and support into a single interface. Manage contacts effectively and increase sales with Agile CRM!

Platform Benefits

  • All in one place. Unified sales, marketing, and service for seamless operation.
  • Intuitive interface. Easy to learn and use daily for efficiency.
  • Increased sales. Automation will help increase conversion and profit.
  • Improved service. Fast customer support thanks to data integration.

Characteristics

  • All in one place
  • Process automation
  • User-friendly interface
  • Customer support
  • Analytics and reports
Agile CRM
№8

monday sales CRM

Monday sales CRM - flexible CRM system for sales departments, built on monday.com. Organize contacts, automate the sales funnel and increase team productivity! The ideal solution for effective customer base management.

Platform Benefits

  • Data centralization. All customer information in one place, easy access for the team.
  • Sales automation. Optimize the sales funnel, increase team efficiency.
  • Improved collaboration. Information sharing, clear task distribution, transparent communication.
  • Flexible settings. Easily adapt the system to your business needs using monday.com.

Characteristics

  • Intuitive interface
  • Sales automation
  • Real-time reporting
  • Integration with monday.com
  • Funnel personalization
monday sales CRM
№9

Salesforce Sales Cloud

Salesforce Sales Cloud - the leading CRM for contact management, building effective sales funnels, and in-depth analytics. Optimize customer interactions and increase profits with a reliable solution from Salesforce!

Platform Benefits

  • Increased sales. Optimize the sales funnel, increase the number of deals and profits.
  • Personalization. Connect with each client individually, building strong relationships.
  • Routine automation. Automate tasks so the team can focus on strategy and customers.
  • Real-time analytics. Get instant reports and make informed business decisions.

Characteristics

  • Sales automation
  • Funnel building
  • Data analytics
  • Integrations
  • Cloud solution
Salesforce Sales Cloud
№10

SuiteCRM

SuiteCRM - Open source CRM that provides extensive customization capabilities. Ideal for managing contacts, sales and marketing. Optimize your business with a powerful and flexible CRM system!

Platform Benefits

  • Open source. Full data control, no vendor dependency.
  • Flexible customization. Adapt the system to the needs of your business.
  • Clear price. No license fees, cost savings.
  • Powerful analytics. Detailed reports for informed decision making.

Characteristics

  • Free CRM platform
  • Flexible customization
  • Open source code
  • Contact management
  • Sales automation
SuiteCRM
№11

Less Annoying CRM

Less Annoying CRM - a super-simple CRM for small businesses that helps organize your contacts. No unnecessary complexity, only the necessary functions for effective work with clients. Try it today!

Platform Benefits

  • Easy to use. Intuitive interface, quick training for the whole team.
  • Centralized database. All customer information in one place, easy access.
  • Simplifies communication. Shared data access, tracking correspondence and calls.
  • Time saving. Automate routine tasks, focus on business development.

Characteristics

  • Simple interface
  • Easy to use
  • Customer support
  • For small businesses
  • Affordable price
Less Annoying CRM
№12

SalesDrive

SalesDrive - CRM for online stores that simplifies customer relationship management. Integration with marketplaces, delivery services, and payment systems. Manage your warehouse and sales effectively!

Platform Benefits

  • Integration with everything. Combine marketplaces, delivery, warehouse, and payments in SalesDrive.
  • Sales growth. Automation increases sales efficiency and profit.
  • Work optimization. Free your team from routine, focus on customers.
  • Data analysis. Make decisions based on data, not guesswork, with SalesDrive.

Characteristics

  • Sales automation
  • Integrations for e-commerce
  • Convenient contact management
  • SalesDrive warehouse management
  • 24/7 customer support
SalesDrive
№13

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM system for effective sales. Deep integration with Microsoft 365, Copilot, and other Microsoft tools. Manage contacts, automate processes, and increase profits!

Platform Benefits

  • 365+Copilot. Sales automation, AI-powered insights, convenient work with Microsoft data.
  • Profit growth. Sales funnel optimization, increased number of deals and customer loyalty.
  • Deep integration. Connection with Outlook, Teams, LinkedIn Sales Navigator for efficiency.
  • Data analysis. Reports and dashboards for informed decision-making.

Characteristics

  • Sales automation
  • Integration with 365
  • Copilot for data analysis
  • Customer personalization
  • Real-time reporting
Microsoft Dynamics 365 Sales
№14

Bitrix24

Bitrix24 - CRM system for effective work with clients, sales and task management. Organize your contact center and projects in a single workspace! An ideal solution for building strong relationships with your contacts.

Platform Benefits

  • Centralized customer base. Store all customer information in one place so you don't lose anything.
  • Sales automation. Save time on routine tasks and increase the number of deals.
  • Communication with customers. Communicate with customers through convenient channels: chat, mail, calls.
  • Convenient task management. Create and track tasks, monitor project execution.

Characteristics

  • Sales automation
  • Email integration
  • Project management
  • Contact analytics
  • Communication center
Bitrix24
№15

Apptivo

Apptivo is a suite of business applications with a CRM core, perfect for small and medium-sized businesses. Manage contacts, sales, and projects effectively! Streamline customer interactions with Apptivo's powerful CRM system.

Platform Benefits

  • All in one place. Manage customers, projects, and finances in a single platform, simplifying the workflow.
  • Growth support. Apptivo scales with your business, adding functionality as needed.
  • Convenient integration. Easily integrate with Google Workspace, Microsoft 365, and other tools.
  • Data analysis. Get valuable insights about customers and business performance for decision-making.

Characteristics

  • Intuitive interface
  • Comprehensive CRM solution
  • Sales automation
  • Convenient contact management
  • SMB Support
Apptivo
№16

NetHunt CRM

NetHunt CRM is a CRM in Gmail that helps manage leads, sales funnels, and automate business processes directly from your email. Organize your contacts and turn Gmail into a powerful customer relationship management tool.

Platform Benefits

  • Integration with Gmail. Manage sales and contacts directly from your Gmail inbox, simplifying your workflow.
  • Funnel automation. Automate routine tasks, move leads through the funnel, and increase team efficiency.
  • User-friendly interface. Intuitive interface for quick training and comfortable work every day.
  • Centralized database. All customer information in one place, providing easy access and data analysis.

Characteristics

  • CRM in Gmail
  • Integration with mail
  • Sales automation
  • Sales funnels
  • Contact management
NetHunt CRM
№17

KeepinCRM

KeepinCRM is a simple CRM for small and medium-sized businesses. Organize customers, tasks, deals, warehouse and finances in one place! A great solution for managing contacts and efficient operation of your business.

Platform Benefits

  • All in one place. Manage customers, tasks, deals, warehouse and finances with KeepinCRM.
  • Intuitive interface. Intuitive design for quick learning and efficient work.
  • Time saving. Automation of routine tasks allows you to focus on business development.
  • SME support. Specially designed for small and medium-sized enterprises, taking into account their needs.

Characteristics

  • Intuitive interface
  • Clients and deals
  • Tasks and reminders
  • Stock accounting
  • Financial control
KeepinCRM
№18

SugarCRM

SugarCRM - flexible open-source CRM system designed for B2B sales. Optimize customer management and improve interaction with them. An ideal solution for effective work with contacts!

Platform Benefits

  • Open source. Full freedom of customization to the needs of the business, integration and expansion.
  • B2B orientation. Specialized tools for effective B2B sales and marketing.
  • Adaptation flexibility. Easily adapts to the unique business processes of companies of any size.
  • Data control. Your data is always under your control, security and confidentiality are guaranteed.

Characteristics

  • Open source
  • B2B solution
  • Customization flexibility
  • API Integration
  • Sales automation
SugarCRM
№19

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM for effective work with customers. Includes built-in telephony, email integration and AI assistant. Optimize sales and communication in a single system!

Platform Benefits

  • Convenient telephony. Call customers directly from the CRM, record conversations and track communication history.
  • Powerful email integration. Send personalized emails, track openings and clicks, automate email marketing.
  • Freddy AI assistant. Freddy will help predict sales, prioritize and provide valuable insights about customers.
  • Data centralization. All customer information in one place for effective interaction and personalization.

Characteristics

  • Intuitive interface
  • Sales automation
  • AI for data analysis
  • Built-in telephony
  • Email marketing
Freshworks CRM (Freshsales)
№20

Copper

Copper - CRM built for Google Workspace. Deep integration with Gmail makes managing contacts, deals, and tasks simple and convenient, right in your inbox. Streamline sales and communication with Copper!

Platform Benefits

  • Integration with Gmail. Work with clients directly from your email, without switching.
  • Full customer overview. The entire communication history in one place, for better sales.
  • Automation of routine. Reduce time on administration, focus on deals.
  • Real-time reporting. Get real-time sales performance data instantly.

Characteristics

  • Integration with Gmail
  • Convenient contact management
  • Sales automation
  • Communication personalization
  • Improving customer relationships
Copper
№21

Capsule CRM

Capsule CRM is a simple and user-friendly CRM for effectively managing contacts, deals, and projects. Organize customer work and increase sales! Ideal for small and medium-sized businesses.

Platform Benefits

  • Simple management. Organize customers, deals, and projects in one place.
  • Clear analytics. Track progress, forecast sales, and make decisions.
  • Convenient collaboration. Share information and work together with the team more efficiently.
  • Time saving. Automate routine tasks and focus on business development.

Characteristics

  • Easy to use
  • Convenient deal management
  • Effective contact management
  • Integration with mail
  • Project support
Capsule CRM
№22

OneBox OS

OneBox OS - CRM/ERP platform for effective management of contacts, processes, telephony, warehouse and document management. Everything in one solution for your business!

Platform Benefits

  • Everything in one place. Manage customers, deals, warehouse and documents without switching between applications.
  • Automation of routine. OneBox OS automates repetitive tasks, freeing up time for business development.
  • Flexibility of settings. The platform easily adapts to the needs of your business, regardless of its size.
  • Integration with telephony. Make and receive calls directly from the system, save call history and improve service.

Characteristics

  • Everything in one place
  • Flexibility of settings
  • Process automation
  • Convenient telephony
  • 24/7 support
OneBox OS
№23

Pipedrive

Pipedrive - CRM that helps turn contacts into deals! Visualize your sales process with intuitive pipelines and increase conversion rates. The perfect CRM system for effective contact management.

Platform Benefits

  • Visual pipeline. Easily track deals at every stage of the sale.
  • Sales automation. Focus on important deals, not routine.
  • Increased conversion. More deals are closed thanks to a clear strategy.
  • Easy to use. Intuitive interface for fast team training.

Characteristics

  • Simple interface
  • Sales visualization
  • Task automation
  • Convenience for the team
  • Increased conversion
Pipedrive
№24

Zoho CRM

Zoho CRM - cloud CRM for effective contact management, sales and marketing automation. Optimize customer communication and increase your business productivity with Zoho CRM!

Platform Benefits

  • Sales growth. Optimize the sales funnel, attract more customers.
  • Service improvement. Increase customer loyalty with fast and efficient support.
  • Marketing automation. Attract leads and personalize communication.
  • Zoho CRM Convenience. Intuitive interface, easy setup.

Characteristics

  • Sales automation
  • Marketing and service
  • Cloud CRM solution
  • Convenient integration
  • Zoho CRM Scalability
Zoho CRM

CRM Review and Comparison

# CRM System Type of Business Key Functions Free Plan Base Price From
1CPAshkaDropshipping, eCommerceAutomation, accounting, integrationFree for the first 100 leadsfrom $5/month
2LP-CRMProduct business, e-commerce, servicesClients, sales, automationFree version up to 50 orders per monthfrom $9/month
3Binotel SmartCRMSmall business, medium business360° card, PBX integration, sales analytics-from 399 UAH/month per employee
4KeyCRMSmall business, eCommerceOrders, communications, analytics14-day trialfrom $19/month
5Creatio (Sales)Sales, Marketing, ServiceSales automation, contact management, low-codeFree trialPrice upon request
6Vtiger CRMSmall business, medium businessSales, marketing, supportTest 15 daysfrom $15/month per user
7Agile CRMSMBs, startupsAutomation, integration, reportingFree plan (up to 10 users)from $8.99/user/month
8monday sales CRMSales departments, small/medium businessSales funnel, automation, productivityFree plan (up to 2 users)from $12/month per user (min. 3 seats)
9Salesforce Sales CloudSales, marketing, serviceContacts, funnel, analytics30-day trialFrom $25/month per user
10SuiteCRMBusiness, enterprises, organizationsOpen source, flexibility, customizationOpen source software (free)from $0/month (self-hosted)
11Less Annoying CRMSmall business, entrepreneursSimplicity, contacts, organization30 day trial$19/month per user
12SalesDriveOnline stores, e-commerceIntegration, automation, management14-day trialfrom 349 UAH/month
13Microsoft Dynamics 365 SalesSmall business, corporationsContact management, sales automation, Microsoft integration30-day trialfrom $65/month per user
14Bitrix24Small business, medium businessCRM, tasks, automationFree planfrom $61/month (5 users)
15ApptivoSmall business, medium businessCRM, sales, projectsFree trialfrom $15/month per user (annual billing) or $20/month monthly
16NetHunt CRMSmall business, startupsGmail integration, sales funnels, CRM automation14-day trialfrom $24/month per user
17KeepinCRMSMEs, entrepreneursClients, deals, tasks7 day trialfrom 290 UAH/user/month
18SugarCRMB2B sales, marketingSales automation, customer support, marketing campaignsFree testfrom $49/month per user
19Freshworks CRM (Freshsales)Small business, salesSales, communication, automationFree planfrom $9/month per user
20CopperSales, marketingIntegration, Gmail, automation14-day trialfrom $29/month per user
21Capsule CRMSmall business, startupsContacts, deals, projectsFree planfrom $18/month per user
22OneBox OSSMB, business automationCRM, ERP, automationSome applications are freefrom $1.99/month (for 1000 records)
23PipedriveSales, marketing, businessPipeline, deals, contacts14 day testfrom $14.90/month per user
24Zoho CRMSmall business, enterprisesContacts, automation, reportingFree plan (up to 3 users)from $20/month per user

Frequently Asked Questions

? What is a customer relationship management system?
It is a tool for organizing customer information and interacting with them
? What are the benefits of using such a system?
Improved communication, increased sales, and better service
? How do I choose the best platform for my business?
Assess needs, budget, and integration with other tools
? What are the main functions a platform should have?
Contact management, marketing automation, reporting and analytics
? Are there free solutions?
Yes, there are basic versions, but often with limited functionality