Best CRMs for eCommerce Business: TOP 29

CPAshka - CRM for dropshipping in Ukraine. Automate work with dropshippers: order tracking, payouts, analytics. Optimize your e-commerce business with CPAshka!

Service Benefits

• Automation of calculations. CPAshka automatically calculates payouts to dropshippers, saving you time.
• Dropshipper control. Easily track the performance and statistics of each partner.
• Cost optimization. Analyze sales and marketing data to increase profitability.
• Convenient order management. All order information in one place, from creation to delivery.

Features

• CRM for e-commerce
• Dropshipping automation
• Dropshipper accounting
• User-friendly interface
• Ukrainian support

LP-CRM - A CRM system created for the commodity business, e-commerce, and service sector. Automate sales, optimize communication with customers, and increase profits. The ideal solution for your online store!

Service Benefits

• Зрозумілий інтерфейс. Easy to learn and quick to get started, even without experience.
• Sales automation. More orders, less manual work with customers.
• Data centralization. All customer information in one place, no losses.
• Reporting and analytics. Track key metrics and make informed decisions.

Features

• Sales automation
• User-friendly interface
• Integration with platforms
• Customer accounting
• Analytics and reports

Apptivo - a suite of business applications with CRM at its core, perfect for small to medium-sized e-commerce businesses. Manage customers, sales, and marketing in one place! Everything you need to grow your online store.

Service Benefits

• All in one place. Manage your entire business from Apptivo's single platform: sales, marketing, support, finance.
• Clear analytics. Gain valuable insights into customer and sales trends to inform decisions.
• Cost savings. Replace multiple expensive tools with one affordable solution from Apptivo.
• Easy integration. Integrate Apptivo with other services to keep your business running smoothly.

Features

• CRM for e-commerce
• Sales automation
• Integration with stores
• Reporting and analytics
• Price for small business

Streak CRM - CRM system built right into Gmail. Easily manage sales and other e-commerce processes using custom pipelines and Gmail capabilities. Ideal for small and medium-sized businesses.

Service Benefits

• All in Gmail. Manage deals directly from your email without switching between tabs.
• Custom pipelines. Customize sales stages to fit your business needs.
• Email automation. Personalize emails and send them automatically.
• Full integration. Streak CRM works with other Google Workspace tools.

Features

• Sales automation
• Gmail convenience
• Custom funnels
• E-commerce integrations
• Easy setup

Zoho CRM - cloud-based CRM system for ecommerce. Automate sales, marketing and customer support in one place. Optimize your online business with Zoho CRM!

Service Benefits

• Growing sales. Optimize your sales funnel, increase conversion and profit.
• Marketing automation. Engage customers with personalized email newsletters and promotions.
• Service improvement. Provide fast and efficient customer support 24/7.
• Single platform. Manage sales, marketing and service in one place.

Features

• Sales automation
• Integration with eCommerce
• Analytics and reports
• Marketing personalization
• Customer support 24/7

Insightly CRM is a powerful platform for SMB that combines CRM and project management. Integrations with popular ecommerce tools will help automate sales, improve customer service, and optimize business processes.

Service Benefits

• Growth of sales. Optimize the sales funnel, track leads, and increase profits.
• Centralization of data. All customer information in one place for better service.
• Project management. Manage projects and tasks to increase team efficiency.
• SMB integrations. Easy integration with other tools for small and medium-sized businesses.

Features

• CRM for e-commerce
• Integrations for SMB
• Project management
• Sales automation
• Customer data analysis

Vtiger CRM - a comprehensive e-commerce platform. Manage sales, marketing, and customer support in one place. Optimize your sales funnel, increase loyalty, and boost profits with Vtiger CRM!

Service Benefits

• Unified platform. Sales, Marketing, and Help Desk in one place for efficient work.
• Sales automation. Optimize the sales funnel and increase profits.
• Improved service. Increase customer loyalty with fast support.
• Data analytics. Get valuable insights for informed decision-making.

Features

• Sales automation
• Customer management
• Analytics for E-commerce
• 24/7 customer support
• Integration with platforms

Keap (formerly Infusionsoft) is a CRM and marketing automation built for entrepreneurs. Helps grow ecommerce business by automating sales, marketing and customer service. Optimize your online store with Keap!

Service Benefits

• Marketing automation. Attract more customers without manual labor.
• Personalization of communications. Create a unique experience for every customer.
• Centralization of customer data. All customer information in one place.
• Sales growth. Automate routine and increase profits with Keap.

Features

• Sales automation
• Intuitive interface
• 24/7 customer support
• Integration with platforms
• Profit growth

Odoo CRM - a powerful CRM module within the Odoo ERP system. An ideal solution for e-commerce businesses that require comprehensive management of all aspects: from leads to finance. Integration with other Odoo applications ensures process automation and increased efficiency.

Service Benefits

• A single platform. All customer, sales, and marketing data in one place. Streamline operations and improve interaction.
• Full sales control. From lead to deal - track every stage, analyze results, and increase profits.
• Marketing automation. Attract customers with email newsletters and other tools. Save time and increase reach.
• Integration with Odoo. Easily integrates with other Odoo modules, such as accounting, warehouse and production. Create comprehensive solutions.

Features

• Sales automation
• Integration with ERP
• User-friendly interface
• Analytics and reports
• Customer Support

HubSpot CRM - a free foundation for managing your ecommerce business. Marketing, sales, and customer support in one CRM system. Automate processes and increase your online store's profit!

Service Benefits

• Free start. Start without investment, evaluate opportunities, scale gradually.
• All data in one place. Manage customers, sales, and marketing in a single system.
• Marketing automation. Attract customers more effectively with automated campaigns.
• Clear analytics. Track results, make informed decisions, increase profits.

Features

• Sales automation
• Integration with eCommerce
• User-friendly interface
• Free CRM base
• Unified platform

Close - CRM, created for effective sales. Especially useful for e-commerce, where quick calls and automated email newsletters for customers are important. Integrate and increase sales!

Service Benefits

• More sales!. Close helps attract more customers and increase profits.
• Ease of implementation. Simple interface for a quick team start, without the need for lengthy training.
• Email integration. Send personalized email campaigns and track their effectiveness directly in Close.
• One-click calls. Call customers from Close, record conversations and analyze results to improve sales.

Features

• CRM for e-commerce
• Sales automation
• Increased profits
• Easy start
• Integrations with platforms

Salesforce Sales Cloud - #1 CRM for ecommerce. Build sales funnels, automate processes, and analyze data to grow your online business. Optimize customer interaction and increase profits with Salesforce!

Service Benefits

• Зростання продажів. Automate your sales funnel, increase conversion and profit.
• Deep analytics. Get a complete overview of customers, identify trends, and optimize strategies.
• Personalization. Create a unique experience for each customer, increase loyalty.
• Scaling. Easily adapt to market changes and expand your business without limits.

Features

• Sales automation
• Integration with platforms
• Analytics and reports
• Customer management
• E-commerce support

Freshworks CRM (Freshsales) - CRM for e-commerce with built-in telephony, email marketing, and AI. Automate sales, track customers, and increase profits. Integrates with popular e-commerce platforms.

Service Benefits

• Підвищення продажів. Personalized offers and automation increase conversion and profit.
• Built-in telephony. One-click customer calls, call recording, and analytics directly in the system.
• Marketing automation. Email newsletters, audience segmentation, and performance tracking in one place.
• Freddy AI assistant. Automatic data entry, sales forecasting, and next steps recommendations.

Features

• Convenient CRM for e-commerce
• Freshsales: integration
• AI sales assistant
• Telephony + Email in CRM
• Automation of e-commerce processes

amoCRM - CRM system that will help your ecommerce business increase sales! Manage customer communications in chats, use chat funnels and bots for automation, all in omni-channel mode.

Service Benefits

• Chat sales funnels. Automate communication, lead customers to purchase more efficiently.
• Omnichannel. All messages from messengers in one place, don't lose a single customer.
• Increased sales. Personalized approach and quick response increase loyalty.
• Simple integrations. Easily connect the necessary services for comprehensive work.

Features

• For e-commerce
• Integration with platforms
• Sales automation
• Increased profits
• Personalization of communications

Copper - CRM for Google Workspace, ideal for e-commerce. Deep integration with Gmail allows you to automate sales, track customers and manage deals directly from your email. Increase team efficiency and increase profits!

Service Benefits

• Integration with Gmail. Manage sales directly from your email. No need to switch between tabs.
• Team productivity. Data sharing, convenient collaboration and fast information exchange.
• Automation of routine. Copper automatically updates information about customers and deals, saving time.
• Sales growth. Optimize the sales funnel, find new opportunities and increase profits.

Features

• E-commerce CRM: increase sales
• Copper: Gmail CRM for business
• E-commerce sales automation
• Copper: integration with Google Workspace
• E-commerce customer management

Nutshell - simple CRM + email marketing designed for B2B teams. Automate sales, track customers and increase profits. Ideal for e-commerce if you need B2B support.

Service Benefits

• Clear interface. Easy to learn and use, no IT specialists required.
• Sales automation. Forget the routine, focus on customers and deals.
• Email marketing in action. Personalize communication and increase loyalty.
• B2B solution from Nutshell. Designed for teams that strive for growth and success.

Features

• Sales automation
• Integration with email
• Clear interface
• Analytics for e-commerce
• Customer support 24/7

Binotel SmartCRM - CRM for e-commerce from Binotel. 360° customer profile, powerful sales analytics, tasks and integration with PBX. Optimize communication and increase the profit of your online store!

Service Benefits

• 360° customer profile. The entire interaction history in one place for quick service and personalization.
• Online sales analytics. Track key metrics to optimize your sales funnel and increase profits.
• Task automation. Create tasks and reminders, don't miss important requests and deadlines.
• Integration with telephony. Make and receive calls directly from the platform, record conversations for quality control.

Features

• 360° customer profile
• E-commerce sales analysis
• Tasks and automation
• Integration with Binotel PBX
• Convenient CRM for E-shop

Creatio Sales - low-code CRM platform for automating sales in e-commerce. Optimize your sales funnel, improve customer service, and increase profits with flexible settings and business process automation.

Service Benefits

• Sales automation. Optimize your sales funnel and increase profits with automatic actions.
• Personalization of interaction. Increase customer loyalty by offering a unique experience.
• Real-time analytics. Make informed decisions based on up-to-date customer and sales data.
• Flexibility of settings. Adapt the Creatio Sales platform to the unique needs of your business without code.

Features

• Sales automation
• Flexible low-code platform
• Integration with ecommerce
• Clear analytics
• Business process support

KeepinCRM is a simple CRM system created for small and medium-sized businesses in e-commerce. Manage customers, tasks, deals, warehouse and finances in one place. Optimize sales and increase the efficiency of your online store with KeepinCRM!

Service Benefits

• Centralization of data. All information about customers, orders, products in one place. Easy access and analysis.
• Sales optimization. Track deals, manage the sales funnel, increase profits.
• Improved service. Fast customer support, personalized offers, loyalty.
• Effective management. Control the warehouse, finances, tasks. Make informed decisions.

Features

• CRM for e-commerce
• Sales automation
• Customer/deal accounting
• Integration with the warehouse
• Financial control

Pipedrive - CRM that allows ecommerce businesses to increase deal conversion. Visual pipelines simplify tracking sales at each stage. Automate routine tasks and focus on closing deals!

Service Benefits

• Visualization of sales. Clear overview of deals, control over the sales funnel.
• Increasing conversion. Pipedrive focuses on closing every deal.
• Automation of routine. Automatic reminders and reports save time.
• Ease of use. Intuitive interface for quick team training.

Features

• For e-commerce
• Visualization of sales
• Automation of routine
• Increasing profits
• Integration with platforms

Microsoft Dynamics 365 Sales - a powerful CRM for e-commerce. Deep integration with Microsoft 365 and Copilot allows you to automate sales, improve customer service and gain valuable insights for the development of your online business.

Service Benefits

• Integration with Microsoft 365. Full synergy with Excel, Outlook, Teams for efficient work.
• Copilot AI assistant. Optimizes sales, provides personalized advice and automates reports.
• Clear analytics. Analyze data to make informed decisions and increase profits.
• Customer personalization. Understand customer needs and offer better service.

Features

• Sales optimization
• Process automation
• Profit growth
• Integration with Microsoft
• Copilot for sales

SuiteCRM: a powerful open-source CRM that is perfect for e-commerce. Flexible customization allows you to adapt the system to the needs of your business, optimizing sales and customer interaction.

Service Benefits

• Open Source. Full control, flexibility and independence from the vendor. Develop your own solutions!
• Full Customization. Adapt to the needs of your business, integrate with other services.
• Data Centralization. Store all customer information in one place for effective management.
• Sales growth. Optimize the sales funnel and increase profits through analytics.

Features

• Sales automation
• Integration with ecommerce
• Customization to needs
• Open source, free
• Customer data centralization

Bitrix24 - CRM and workspace for e-commerce. Automate sales, process customer inquiries in the contact center, manage projects in one place. Optimize your online business with Bitrix24!

Service Benefits

• Increased sales. Automate the sales funnel, increase conversion and customer loyalty with Bitrix24.
• Time saving. Optimize routine tasks, automate communication, and manage your team in one place.
• Data centralization. Store all information about customers and deals in a single system for better service.
• Comprehensive solution. Bitrix24 combines CRM, tasks, projects and communications for efficient work.

Features

• Sales automation
• Integration with stores
• Convenient customer management
• Marketing tools
• 24/7 support

Less Annoying CRM - it is a super simple CRM, perfect for small e-commerce businesses. No extra features, just the necessary tools for managing customers and deals. Easily integrates and helps focus on sales.

Service Benefits

• Ease of use. Intuitive interface, minimal training for the team.
• Clear price. Transparent cost, no hidden fees or surprises.
• Customer organization. All customer information in one place, easy access.
• Support. Fast and effective help when you need it.

Features

• CRM for e-commerce
• Integration with platforms
• Easy to use
• Sales automation
• User-friendly for the team

OneBox OS - CRM/ERP platform for e-commerce: automate processes, manage telephony, warehouse and documents in one system. Optimize the work of the online store and increase sales!

Service Benefits

• Everything in one place. Manage sales, warehouse, delivery and finances in a single OneBox OS system.
• Automation of routine. Forget about manual data entry, OneBox OS will do everything for you.
• Profit growth. Optimize business processes and increase sales with OneBox OS.
• Full adaptation. Customize OneBox OS to suit your business needs, without restrictions.

Features

• Sales automation
• Customer management
• Integration with marketplaces
• Accounting and warehouse
• Real-time reporting

SugarCRM - flexible CRM system with an open architecture, ideal for B2B sales. Optimize processes, increase conversion, and improve customer interaction. Suitable for ecommerce, providing full control over data.

Service Benefits

• Flexibility of settings. Adapt to the needs of the business, not vice versa.
• Open source. Full transparency and control over data.
• Automation of B2B sales. Optimize the sales funnel and increase conversion.
• Integration with other services. Easily combine with other tools for efficient work.

Features

• Sales optimization
• Process automation
• Reporting and analytics
• Integration with platforms
• Open source SugarCRM

NetHunt CRM - CRM in Gmail for e-commerce. Manage leads, sales funnels, and automate processes directly from your email. Optimize customer relations and increase sales directly from Gmail!

Service Benefits

• Gmail integration. Work with leads, sales funnels, and automation directly from your Gmail inbox - all in one place.
• Increase sales. Efficient management of customers and deals leads to increased profits for your online business.
• Marketing automation. Automate email newsletters, segment customers, and personalize communication for better results.
• Full customer view. Store the entire history of customer interaction in one place, for a better understanding of needs and a personalized approach.

Features

• CRM for e-commerce
• Integration with Gmail
• Sales automation
• Manage leads easily
• Sales funnels

SalesDrive - CRM for e-commerce: automate your online store! Integration with marketplaces, delivery services, payment systems and warehouse accounting. Optimize sales and increase profits with SalesDrive!

Service Benefits

• All in one place. Manage sales, warehouse, delivery and customers from a single SalesDrive platform.
• Integration with everything. Easily connect marketplaces, delivery services and payment systems.
• Increase sales. SalesDrive helps increase conversion and repeat purchases in your store.
• Automation of routine. Forget about manual data entry and reports, SalesDrive will do everything for you.

Features

• Sales automation
• Integrations for e-commerce
• Customer management made easy
• SalesDrive: CRM for growth
• Optimize your business

Capsule CRM - simple CRM for e-commerce. Manage contacts, deals and projects in one place. Ideal for small and medium-sized businesses, allowing you to effectively track sales and improve customer relationships.

Service Benefits

• Simple contact management. Keep all customer information in one place for better interaction.
• Convenient deal management. Track sales progress and close more deals faster.
• Effective team collaboration. Share data and tasks for coordinated work.
• Project organization. Plan and control the execution of projects from start to finish.

Features

• CRM for e-commerce
• Easy to use
• Contact management
• Deal tracking
• Project management