Best CRMs for Calling: Top 22 Systems

LP-CRM - CRM system for product business, e-commerce and services. Integration with IP-telephony for effective call processing, sales automation and improved customer communication. Optimize the work of the sales department!

Main Advantages

• All in one place. All customer data, orders and communications are organized for efficient operation.
• Sales increase. Automation of sales processes leads to increased profits.
• Analytics and reports. Get a clear understanding of your business performance.
• Easy integration. Connect your favorite tools for seamless operation.

Characteristics

• Integration with telephony
• Sales automation
• User-friendly interface
• Reporting and analytics
• Customer support

CPAshka - CRM system for dropshipping in Ukraine. Automate work with dropshippers, keep track of orders and control payments. Integration with telephony for effective calls and increased sales.

Main Advantages

• Automation of dropshipping. Save time by automating order tracking and payouts.
• Simple accounting of dropshippers. Automatic calculation of profits for each partner.
• Integration with popular platforms. Easily connect your stores and advertising accounts.
• Real-time reports. Analyze the effectiveness of dropshipping with up-to-date data.

Characteristics

• Automation of dropshipping
• Convenient partner accounting
• Integration with telephony
• Reporting for CPA networks
• Quick setup

Zoho CRM: cloud-based CRM for sales, marketing, and service automation. Effective CRM system with telephony integration for improved customer communications and increased sales.

Main Advantages

• Increased sales. Optimize your sales funnel, track leads, and close more deals with Zoho CRM.
• Data centralization. All customer information in one place, simplifying management and analysis.
• Improved service. Quick response to customer inquiries, personalized support, and increased loyalty.
• Automation of routine. Free up team time by automating repetitive tasks and processes with Zoho CRM.

Characteristics

• Telephony integration
• Call automation
• Call reporting
• Sales funnel optimization
• 24/7 customer support

KeepinCRM - simple CRM for small and medium-sized businesses, ideal for organizing calls and communicating with clients. Manage clients, tasks, deals, warehouse, and finances in one place. Streamline sales and improve customer service with KeepinCRM!

Main Advantages

• Convenient interface. KeepinCRM's intuitive design makes it easy to work with clients and tasks.
• Telephony integration. Make calls in one click and save call history in the client's card.
• Sales automation. Track deals, reminders, and plan next steps to close more deals.
• Data centralization. All information about clients, tasks, deals and finances in one place.

Characteristics

• Intuitive interface
• Sales automation
• Customer and deal accounting
• Integration with telephony
• Convenient warehouse management

Insightly CRM: a powerful solution for SMBs that combines CRM, project management, and integrations. Streamline sales and customer communication, including efficient call handling. Ideal for small and medium-sized businesses.

Main Advantages

• Ease of management. Everything in one place: contacts, deals, projects. Easily find the information you need.
• Integration with tools. Works with email, calendar, telephony and other services you already use.
• Increased productivity. Automate routine tasks to focus on business development.
• Analytics and reports. Get valuable insights into sales and customers to make informed decisions.

Characteristics

• Convenient CRM for calls
• Telephony integration
• Project management
• Sales automation
• Support for SMB

Creatio (Sales) - a low-code CRM platform with powerful process automation, ideal for increasing sales and improving customer service. Effectively integrates with telephony to automate calls and manage communications.

Main Advantages

• Sales automation. Increases team efficiency, speeds up deal closing, and improves communication with customers.
• Easy setup. Low code allows you to quickly adapt the platform to the needs of the business without programming.
• Complete customer view. The entire history of interaction, data and customer needs in one place for a personalized approach.
• Telephony integration. Easy connection of telephony for convenient and effective communication with customers.

Characteristics

• Call automation
• Low-code CRM
• Telephony integration
• Sales management
• Call analytics

Vtiger CRM - this is the only platform for managing sales, marketing, and customer support. Ideal for organizing effective calls and processing leads. Optimize communication with Vtiger CRM!

Main Advantages

• Increased sales. Control leads, optimize the funnel and close more deals with Vtiger.
• Improved service. Fast customer support, increased loyalty and satisfaction with Vtiger.
• Single platform. Sales, Marketing and Help Desk - all in one place for effective team work.
• Automation of routine. Vtiger automates tasks, freeing up time for strategically important actions.

Characteristics

• Telephony integration
• Call automation
• Call reporting
• Sales management
• Customer support

amoCRM - CRM with a focus on communication: chat sales funnels, chatbots, and omnichannel customer dialogues. Integrate telephony and turn calls into an effective sales tool!

Main Advantages

• Chat sales funnels. Automate communication with customers in messengers, increase conversion.
• 24/7 support bots. Answer customer questions around the clock, without operator involvement.
• Omnichannel dialogues. The entire history of communication with the client in one place, from any channel.
• amoCRM + Messengers. Communicate with customers where they are - in their favorite messengers.

Characteristics

• Chat sales funnels
• Omnichannel dialogues
• Communication automation
• Integration with messengers
• User-friendly amoCRM interface

Binotel SmartCRM - CRM for effective sales! 360° customer card, analytics, tasks and integration with Binotel PBX. Increase call conversion and build strong relationships with customers!

Main Advantages

• 360° customer profile. The entire communication history in one place, instant access to data for effective communication.
• Call analytics. Optimize the work of the sales department, track key indicators and make informed decisions.
• Task automation. Create tasks, reminders and monitor execution, do not miss any detail in working with customers.
• PBX integration. One-click calls directly from CRM, automatic recording of conversations and saving operators' time.

Characteristics

• 360° customer card
• Call analytics
• PBX integration
• Task management
• Sales automation

Nutshell is a simple CRM with email marketing designed for B2B teams. Optimize sales and automate communication, especially if you need a convenient CRM for calls. Try Nutshell today!

Main Advantages

• Call integration. Make calls directly from Nutshell, record conversations, and manage contacts in one place.
• Sales automation. Optimize your sales funnel, automate tasks and reminders.
• Personalized marketing. Send targeted email campaigns, track results, and increase conversion.
• Convenience for B2B. Intuitive interface tailored to the needs of B2B teams, saving time.

Characteristics

• Simple interface
• Call automation
• B2B orientation
• Email marketing
• Convenient integration

Capsule CRM: Lightweight CRM for effective customer relationship management. Streamline calls, manage deals and projects in one simple system. Ideal for small businesses looking for a CRM to organize communications.

Main Advantages

• Convenient contact management. Organize customer information and interaction history in one place.
• Tracking deals and projects. Monitor sales progress and task completion, increase productivity.
• Simple integration with other tools. Easily connect email, telephony, and other software for comprehensive work.
• Improved customer communication. Communicate more effectively, personalize outreach, and build strong relationships.

Characteristics

• Simple interface
• Contact management
• Deal tracking
• Project management
• Call integration

SugarCRM - a flexible open-source CRM, ideal for B2B sales. Streamline calls, manage clients, and increase profits. An excellent choice for telephony integration! benefit1 - Open Source

Main Advantages

• Відкритий код. Complete freedom to customize to the needs of your B2B business
• Integrates with everything. Easily connect SugarCRM with other tools
• B2B Focused. Specialized features for complex sales and deals
• Full Control. Manage data and processes the way you need to

Characteristics

• CRM for calls
• Open Source SugarCRM
• B2B automation
• Flexible customization
• Telephony integration

Freshworks CRM (Freshsales) - CRM with integrated telephony, email, and AI assistant. Manage calls, emails, and deals in one place! The ideal solution for increasing sales and improving customer communication.

Main Advantages

• Integrated telephony. Call customers directly from the CRM, record conversations, analyze data - all in one place!
• More deals with AI. AI assistant identifies priority leads, predicts deal closures, automates routine.
• Unified communication. All channels (calls, email, chat) in a single platform for a holistic customer history.
• Simple sales management. Track deals, build funnels, analyze team performance with Freshsales.

Characteristics

• Integrated telephony
• AI sales assistant
• Routine automation
• User-friendly interface
• 24/7 support

Microsoft Dynamics 365 Sales - CRM for efficient sales. Deep integration with Microsoft 365 and Copilot. Automate work, track deals, personalize customer communication, and increase conversion. The ideal CRM for calls and more!

Main Advantages

• Integration with Microsoft 365. Easily work with Outlook, Teams, and other familiar Microsoft tools.
• Sales forecasting. Copilot analyzes data and helps predict the success of deals.
• Sales automation. Optimize the sales funnel and increase team efficiency.
• Personalized communication. Make every conversation with a client effective.

Characteristics

• 365/Copilot Integration
• Call optimization
• Sales automation
• Customer personalization
• Performance analytics

OneBox OS - CRM/ERP platform for business automation: processes, telephony, warehouse, document management. Integrated telephony for effective call processing and improved customer communication.

Main Advantages

• Time saving. Automate routine so the team can focus on sales and customers.
• All tools in OneBox OS. Call management, deals, tasks - all in one system. Easy and convenient.
• Increased efficiency. Increase the number of processed calls and closed deals.
• Reporting and analytics. Get data on calls and team performance for decision making.

Characteristics

• Telephony integration
• Sales automation
• Customer accounting
• User-friendly interface
• 24/7 support

SuiteCRM - Open-source CRM, perfect for organizing calls and managing customer base. Flexible customization allows adapting the system to your business needs. Optimize communication and increase sales!

Main Advantages

• Cost savings. Open-source - zero licensing costs, flexible scaling to business needs.
• Full data control. Your data is stored with you, no vendor lock-in, information security.
• Personalization. Customize SuiteCRM to your unique business needs, adapt the interface.
• Telephony integration. Combine telephony with customer data, improve service quality.

Characteristics

• Convenient CRM for call centers
• Call and sales optimization
• Open-source, flexible customization
• SuiteCRM: powerful telephony
• Telephony integration

KeyCRM - Ukrainian CRM for effective sales! Combine orders from all channels, manage communications and inventory. Convenient analytics and telephony integration for your calls. Optimize your business with KeyCRM!

Main Advantages

• All in one place. Order management, warehouse, customers, communications - all from a single interface.
• Ukrainian support. Fast help and consultations in Ukrainian.
• Integration with channels. Connect all your sales and communication channels in KeyCRM.
• Analytics for growth. Clear reports for making informed decisions for development.

Characteristics

• Ukrainian CRM
• Channel integration
• Convenient analytics
• Order management
• Warehouse accounting

Monday Sales CRM - A flexible CRM system based on monday.com, designed to optimize the work of the sales department. Automate processes, manage leads, and close more deals. The perfect solution for call integration and increased sales efficiency!

Main Advantages

• Integration with monday.com. Use the familiar interface and all the benefits of the monday.com platform.
• User-friendly interface. Easily find the information you need and manage contacts.
• Call automation. Save time and increase the number of successful connections.
• Improved communication. The entire history of communication with the client in one place.

Characteristics

• Easy to use
• Integration with monday.com
• Call automation
• Sales reporting
• Customer support

Odoo CRM - a powerful CRM system integrated into the Odoo ERP platform. Effectively manage customers, sales, and marketing. Integrate telephony to increase the productivity of your calls and improve communication with customers.

Main Advantages

• Integration with Odoo. Connection with accounting, warehouse, and other Odoo modules for a holistic view.
• Effective calls. Management of contacts and interaction history, increasing sales.
• Automation of routine tasks. Template creation, auto-responders, reports - all for productivity.
• Call analytics. Track success, optimize strategies, improve results.

Characteristics

• ERP integration
• Sales automation
• Centralized database
• Call analytics
• User-friendly interface

Agile CRM - A CRM system that unifies sales, marketing, and customer support in a single interface. The ideal solution for effective communication, including organizing calls and managing the customer base.

Main Advantages

• All in one place. Manage sales, marketing, and customer support in a single space.
• User-friendly interface. Easy to learn and effectively use all Agile CRM features.
• Cost savings. Replace multiple tools with one, reducing costs.
• Increased productivity. Automating routine tasks frees up time for priorities.

Characteristics

• Integrated platform
• Sales automation
• 360 customer support
• Easy call management
• User-friendly interface

Close - CRM for sales teams that maximizes your sales through calls and emails. Automate routine, track progress in real time, and close more deals. The perfect choice for active sales!

Main Advantages

• Increased sales. Close helps close more deals by automating sales routines.
• Call integration. Make calls directly from Close, record conversations and analyze results.
• Email automation. Send personalized email series to attract leads and increase conversions.
• Reporting and analytics. Get detailed statistics on team performance and sales effectiveness.

Characteristics

• Integration with telephony
• Call automation
• Email marketing
• Call reporting
• User-friendly interface

Bitrix24 - CRM for calls, sales and customer communications. Integrate telephony, automate call processing and keep the entire history in a single system. Try Bitrix24 for the effective operation of your contact center!

Main Advantages

• Integration of telephony. Make and receive calls directly from Bitrix24, record communication history, and analyze effectiveness.
• Sales automation. Increase deal conversion with sales funnels, robots, and analytics.
• Effective communication. Communicate with customers via chats, email, social networks in one window.
• All-in-one workspace. Manage sales, projects, tasks, and communications in one platform.

Characteristics

• Integration of telephony
• Call automation
• Call reporting
• User-friendly interface
• Free plan