TOP 27 CRMs for Online Service: Overview and Selection

CPAshka - CRM for dropshipping in Ukraine. Automate the accounting of dropshippers, simplify order management and increase profits. An effective solution for online services!

Main Pros

• Automation of payments. Simplifies calculations with dropshippers, saving time and reducing the risk of errors.
• Convenient partner accounting. Easy control over dropshippers, their orders and statistics.
• Increased profitability. Optimizing the team's work leads to an increase in the overall profit of the business.
• Integration with platforms. Seamless synchronization with your online stores and delivery services.

Characteristics

• CRM for Dropshippers UA
• CPAshka automation
• Convenient partner accounting
• Online payment calculation
• Saving time and resources

LP-CRM - CRM system created for the commodity business, e-commerce and online services. Automate sales, improve customer service and increase profits! Optimize your online service with LP-CRM.

Main Pros

• Increased sales. LP-CRM helps track leads, improve conversion and increase profits.
• Work optimization. Automate routine tasks to focus on growing your business.
• Convenient customer management. All customer information in one place, easy access and analysis.
• Analytics and reports. Get important data about the effectiveness of your business for making informed decisions.

Characteristics

• Sales automation
• User-friendly interface
• Integrations with services
• Reporting and analytics
• Customer support

SuiteCRM - Open-source CRM for online services. Customize the system to fit your business needs, automate processes, and improve customer relationships. Secure and scalable solution.

Main Pros

• Open Source. Full freedom of customization and integration, without vendor lock-in.
• Customization. Adapt the software to your business needs, not the other way around.
• API Integration. Connect with any service for a unified data space.
• Cost Savings. No license fees, cost optimization.

Characteristics

• CRM for online services
• Open-source and flexible
• SuiteCRM Customization
• Business process automation
• Integration with other services

Close - CRM designed for active sales. Perfect for online services that need powerful tools for calls and email automation. Increase conversions and build strong customer relationships!

Main Pros

• Calls + email. With Close, you can easily make calls and send emails without leaving the platform. All in one place!
• Sales automation. Forget about routine! Close automates repetitive tasks, saving you time.
• Clear analytics. Track key metrics and optimize your sales funnel for better results.
• Integration with tools. Close easily integrates with your favorite software, making work even more convenient.

Characteristics

• Sales automation
• Effective calls
• Email integration
• User-friendly interface
• Funnel optimization

Microsoft Dynamics 365 Sales - CRM for online services with deep integration into the Microsoft 365 and Copilot ecosystem. Automate sales, improve customer experience and increase profits. Everything you need for the effective operation of your team!

Main Pros

• 360° view of customers. All customer information in one place, making it easier to personalize and improve service.
• Integration with Microsoft 365. Easily work with Outlook, Teams, and other Microsoft tools without switching between windows.
• Copilot for sales. Artificial intelligence helps you find opportunities, automate routines, and close more deals.
• Increase sales. Optimize the sales funnel, increase team productivity, and achieve better results through analytics and automation.

Characteristics

• Sales automation
• Integration with 365
• Copilot for analytics
• Real-time reporting
• Increased productivity

SugarCRM - flexible CRM system with an open architecture, ideal for B2B sales. Scale your online service with a personalized approach to customers! Optimize sales processes and improve customer interaction with SugarCRM.

Main Pros

• Open source. Easy to customize for B2B needs, integrate with other services.
• B2B focus. Advanced features for managing B2B leads and deals.
• Flexible platform. Business process customization without restrictions, adaptation to changes.
• Scalability. The solution grows with your business without loss of productivity.

Characteristics

• B2B automation
• Open source
• Customization
• Integration
• Scalability

amoCRM - CRM with a focus on messengers. Create chat funnels, automate sales with bots, and communicate with customers from all channels in one window. Ideal for online services that strive for personalized communication!

Main Pros

• Convenient chat funnels. Automate sales through messengers, lead the client to the deal.
• Omnichannel dialogues. Communicate with customers in your favorite channels from a single window.
• More sales. Turn leads into customers with messenger integration.
• Automation of routine. Bots will help process typical requests and save you time.

Characteristics

• Convenient CRM for online business
• amoCRM: next-generation chat CRM
• Online sales automation
• Chat funnels: guide customers
• Omnichannel: all in one window

Apptivo - CRM system and a suite of business applications for small and medium-sized businesses. Streamline sales, marketing and customer support in one place. Ideal for online services!

Main Pros

• All in one place. Manage your business centrally, from sales to support.
• Profit growth. Optimize processes to attract and retain more customers.
• Convenient integration. Apptivo integrates easily with other tools.
• Flexibility of settings. Customize Apptivo apps to suit your business needs.

Characteristics

• CRM for online services
• SMB solution
• Apptivo: business applications
• Process automation
• User-friendly interface

Salesforce Sales Cloud - a CRM leader that helps build effective sales funnels and gain deep analytics for your online service. Optimize customer relations and increase profits!

Main Pros

• Increased Sales. Optimize the sales funnel and increase profits through analytics
• Effective Management. Control all aspects of the business, from leads to reports, in one place
• Improved Relationships. Strengthen customer relationships by providing personalized experiences
• Accurate Decisions. Make informed decisions based on performance data

Characteristics

• Sales Automation
• Data Analysis and Reporting
• Integration with other services
• Increased Customer Loyalty
• Business Scaling

KeepinCRM is a simple CRM for online services. Manage customers, tasks, deals, warehouse and finances in one place. An ideal solution for small and medium-sized businesses to optimize processes and increase profits.

Main Pros

• Client base. Store contacts, communication history and customer needs in one place.
• Tasks and deals. Monitor task execution, manage deals and increase sales.
• Warehouse accounting. Keep track of goods, track inventory and optimize purchases.
• Financial control. Analyze business income, expenses and profitability with KeepinCRM.

Characteristics

• Simple interface
• Sales automation
• Customer accounting
• Task management
• Integration with services

Odoo CRM - a powerful CRM system integrated into the Odoo ERP ecosystem. Manage sales, customers, and automate business processes from a single platform. The perfect solution for online services looking to scale.

Main Pros

• Єдина платформа. Manage all aspects of your business in one place, from sales to accounting.
• Sales automation. Increase team efficiency by automating routine tasks and tracking deals.
• Full integration. Easily integrates with other Odoo modules for comprehensive business management.
• Flexibility and adaptability. Customize Odoo CRM to the needs of your unique business, change processes, and add features.

Characteristics

• Integration with ERP
• Sales automation
• Lead management
• Reports and analytics
• Flexible setup

Nutshell: simple CRM + email marketing for B2B. An understandable system for online services. Automate sales, manage contacts, and launch effective email campaigns. Optimized for teamwork.

Main Pros

• Intuitive interface. Easy to learn, quick to start selling. Team time savings!
• Sales automation. More deals, less routine. Automated reminders and tasks.
• Effective email marketing. Personalized mailings increase conversion. All in one place!
• Clear analytics. Clear reports for informed decision-making. Strategy optimization.

Characteristics

• CRM for B2B teams
• Email marketing included
• Simple and intuitive
• Sales automation
• 24/7 customer support

Keap (formerly Infusionsoft) is a CRM and marketing automation designed specifically for entrepreneurs. Streamline your sales funnel, automate routine tasks, and improve customer relationships with this powerful platform.

Main Pros

• Sales automation. Simplify customer acquisition and increase conversion with Keap's automated sales funnels.
• Personalized marketing. Send targeted messages to retain customers and increase their loyalty.
• Time saving. Automate routine tasks to focus on business development with Keap.
• Convenient contact management. Keap provides a single customer base with a complete interaction history.

Characteristics

• Sales automation
• User-friendly interface
• Business development
• Customer support
• All-in-one marketing

KeyCRM - Ukrainian CRM system created for online businesses. Combine orders from all channels, manage customer communications, control inventory, and analyze sales performance in one place.

Main Pros

• All channels in one window. Collect orders from marketplaces, social networks, and messengers in a single KeyCRM interface.
• Convenient communication. Communicate with customers from different channels in one place, keeping the entire history.
• Automation of routine tasks. Automate order processing, sending messages, and other repetitive tasks.
• Inventory management. Control stock levels, avoid shortages, and optimize purchases.

Characteristics

• Orders from everywhere
• Customer communication
• Inventory management
• Sales analytics
• Ukrainian support

Zoho CRM - cloud-based CRM for online services. Automate sales, marketing, and customer support. Optimize workflows, increase loyalty, and increase profits with Zoho CRM!

Main Pros

• Growth in sales. Increase profits through automation and data analysis.
• Data centralization. All customer information in one place, easy access.
• Marketing automation. Attract more customers with email newsletters and other tools.
• 24/7 support. Our team is always ready to help resolve your questions.

Characteristics

• Integration with services
• Process automation
• User-friendly interface
• Reporting and analytics
• Customer support

Less Annoying CRM is the perfect CRM for online services looking for simplicity and efficiency. No unnecessary features, just what you need to organize customer and small business sales. Try the incredibly simple CRM!

Main Pros

• Ease of use. Intuitive interface, no function overload. Easy to train a team.
• Easy customer management. The entire history of customer interaction in one place, convenient search and filtering.
• Support for small business. Affordable price, quality support, adapted to the needs of small business.
• Task organization. Schedule meetings, reminders, track progress and don't miss important details.

Characteristics

• Intuitive interface
• Easy setup
• Ukrainian language support
• Affordable price
• Sales automation

Streak CRM is a CRM right in your Gmail inbox. Organize sales, customer support, and other processes with customizable pipelines. Ideal for managing customers in online services!

Main Pros

• Gmail integration. Manage customer data directly from your email, without switching!
• Custom pipelines. Customize sales stages to fit your business needs.
• Sales automation. Automate routine tasks and increase profits.
• Team collaboration. Convenient information sharing and collaborative project management.

Characteristics

• CRM right in Gmail
• Convenient pipelines
• Easy tracking of correspondence
• Sales automation
• For small teams

SalesDrive - CRM for online stores. Integrations with marketplaces, delivery services, payment systems, and warehouse management. Optimize sales, automate processes, and increase the profit of your online business with SalesDrive!

Main Pros

• Convenient integration. Connection to marketplaces, delivery and payments - all in one place!
• Sales automation. Optimize your sales funnel and increase profits.
• Inventory control. Always up-to-date information on product balances.
• Personalized support. Our team will help you at every stage.

Characteristics

• Sales automation
• Integration with marketplaces
• Inventory optimization
• User-friendly interface
• 24/7 support

Bitrix24 - CRM and workspace for online services! Automate sales, communicate with customers through a contact center, manage projects in a single environment. Everything you need for the effective operation of your online service.

Main Pros

• All in one place. Manage sales, tasks, and communications in a single Bitrix24 platform for the efficiency of your business.
• Automation of routine tasks. Forget about repetitive tasks, Bitrix24 automates processes and frees up your time for strategic decisions.
• Convenient collaboration. Collaborate on projects, share documents, and have instant communication with the team in Bitrix24.
• Sales improvement. Bitrix24 will help increase conversion rates, track leads, and improve customer service.

Characteristics

• Sales automation
• Integration with services
• Convenient project management
• Unified workspace
• 24/7 customer support

Pipedrive - CRM designed to increase deal conversion. Visual pipelines make it easy to track every stage of sales, and automation of routine tasks frees up time for important customers. The perfect choice for your online service.

Main Pros

• Clear pipeline. Visualize the sales process to see where deals are stuck.
• Easy deal conversion. Tools for quickly closing deals and increasing profits.
• Routine automation. Save time on routine tasks, focusing on sales.
• Simple integration. Integrate Pipedrive with other tools to have everything in one place.

Characteristics

• User-friendly interface
• Sales visualization
• Routine automation
• Conversion optimization
• Integration support

HubSpot CRM: Free CRM for online services. Automate marketing, sales, and customer support on one platform. Convenient data management and analytics for your business growth.

Main Pros

• Free start. Start with a free core, scale as needed.
• Single platform. Marketing, sales, and support in one place.
• Sales automation. Increase team efficiency by automating routine.
• Improving customer experience. Personalized approach for customer loyalty.

Characteristics

• Free CRM
• Marketing integration
• Sales automation
• Customer support center
• Clear interface

Insightly: CRM + projects for SMBs. Manage sales, projects, and marketing in one place. Integrations to optimize workflows. Ideal for online services looking to grow.

Main Pros

• Sales growth. Increase profits through effective customer and deal management.
• Project optimization. Coordinate teams and track project progress in one place.
• Improved communication. Establish customer interaction at all stages of cooperation.
• Integration with tools. Connect Insightly to your favorite apps for a seamless workflow.

Characteristics

• CRM + projects for SMBs
• Online service integrations
• User-friendly interface
• Sales automation
• 24/7 customer support

Binotel SmartCRM - CRM for online services from Binotel. 360° customer card, powerful analytics, convenient tasks, and deep integration with Binotel PBX. Optimize sales and improve service!

Main Pros

• 360° customer profile. All customer information in one place, instant access to interaction history.
• Performance analytics. Measure key indicators and make informed decisions for growth.
• Sales automation. Optimize the sales funnel, increase conversion and profit.
• Integration with telephony. Calls, messages and call recordings in one platform for effective communication.

Characteristics

• 360° customer profile
• Integration with telephony
• Analytics and reports
• Task automation
• User-friendly interface

monday sales CRM - This is a flexible CRM built on monday.com, specifically for sales teams of online services. Automate your sales pipeline, manage clients, and optimize your workflow in one place!

Main Pros

• Integration with monday.com. Use the familiar interface and all the benefits of the monday.com platform.
• Full customization. Customize sales processes to fit the needs of your business.
• Effective collaboration. Unite teams to achieve common goals.
• Real-time reporting. Track key metrics and make informed decisions.

Characteristics

• Integration with monday.com
• Process customization
• User-friendly interface
• Sales automation
• Deal tracking

OneBox OS - CRM/ERP platform for online services. Automate business processes, telephony, warehouse management and document management in a single system. Optimize work and increase profits with OneBox OS!

Main Pros

• All in one place. Manage your business: processes, warehouse, telephony, documents - all in one OneBox OS platform.
• Automation of routine. Free up time by automating repetitive tasks and processes of your online service.
• Sales growth. Optimize the sales funnel and increase profits with OneBox OS tools.
• Convenient integration. Easily integrate OneBox OS with your existing services and platforms.

Characteristics

• Business automation
• Single data space
• Telephony integration
• Process management
• E-commerce solution

Agile CRM: A powerful CRM system that unifies sales, marketing, and customer support in a single interface. An ideal solution for online services looking to optimize business processes and improve customer relationships.

Main Pros

• All in one place. Manage sales, marketing, and service in one Agile CRM interface for your online service.
• Automation of routine tasks. Agile CRM automates tasks, freeing up your time for development and customers.
• Personalized approach. Create a unique experience for each customer with Agile CRM.
• Profit growth. Agile CRM helps attract more customers and increase sales.

Characteristics

• All in one place
• User-friendly interface
• Process automation
• Customer support
• Solution for online businesses

Freshworks CRM (Freshsales) - CRM for online services that increases sales! Built-in telephony, email, and AI assistant automate routine tasks, helping to focus on customers. Optimize your sales funnel and improve interaction with each client.

Main Pros

• Everything in one place. Built-in telephony, email, and AI for convenient work with clients.
• Sales growth. Automation and analytics increase conversion and profit.
• Simple implementation. The intuitive interface allows you to quickly configure and start working.
• AI assistant. Automates routine tasks, freeing up time for important clients.

Characteristics

• Sales automation
• Integration with telephony
• AI assistant for sales
• User-friendly interface
• Support for online services