CRM Rating for Online Store: TOP 20 Systems

CPAshka - CRM for dropshipping in Ukraine. Automate work with dropshippers, keep track of orders, payments and statistics. Optimize your business with CPAshka!

Key Advantages

• Automation of accounting. CPAshka automatically calculates payments to dropshippers, saving you time.
• Convenient management. Intuitive interface for efficient work with dropshippers.
• Accurate calculation. No errors in calculations with partners - everything is automatic.
• Real-time reporting. Get up-to-date sales and payment data instantly.

Functionality

• Dropshipping automation
• Convenient dropshipper accounting
• Easy integration with online stores
• Ukrainian interface
• Sales optimization

LP-CRM - CRM system for product business, e-commerce and services. Optimize sales in the online store, automate order processing and increase customer loyalty with LP-CRM!

Key Advantages

• Clear analytics. Shows key business metrics for quick decisions.
• Sales automation. Optimizes the sales funnel and increases profits.
• Integration with services. Easily connect the tools you need to work.
• 24/7 support. Our team is always ready to help solve issues.

Functionality

• Sales automation
• User-friendly interface
• Integration with platforms
• E-commerce support
• Reporting and analytics

amoCRM - CRM for online stores with a focus on messengers. Create chat funnels, automate communication with bots, conduct omnichannel dialogues with customers in one window! Increase sales and improve customer service.

Key Advantages

• More sales. Turn chats into deals, automate the sales funnel.
• Omnichannel. All customer communications in one window.
• Chatbots 24/7. Automatic request processing, customer support is always online.
• Clear analytics. Track communication effectiveness, make data-driven decisions.

Functionality

• Sales automation
• Convenient integration
• Customer is always online
• Intuitive interface
• 24/7 support

Copper CRM is the perfect CRM for online stores, integrated with Google Workspace. Deep integration with Gmail allows you to effectively manage customers and deals directly from your mail. Optimize sales and improve service with Copper!

Key Advantages

• Deep Gmail integration. All customer communication in one place, right in your inbox.
• Automation of routine. Forget about manual data entry, Copper will do everything for you.
• Sales growth. More leads, faster deal closing, satisfied customers.
• Reporting and analytics. Track performance and make informed decisions.

Functionality

• Integration with Gmail
• Sales automation
• Convenient customer management
• Analytics and reports
• Sales funnel optimization

SugarCRM - flexible open-source CRM system ideal for B2B sales. Expand the capabilities of your online store with personalized solutions and automate sales processes. Created for the growth of your business!

Key Advantages

• Open source. Full adaptation to business needs, integration with any software.
• B2B focus. Tools for complex deals, lead generation and partner development.
• Scalability. Grow your business without restrictions, add users and features.
• Personalization. Create a unique experience for each client, increase loyalty.

Functionality

• Sales automation
• Open source
• B2B orientation
• Integration with platforms
• Scalability

Creatio (Sales) - low-code CRM platform for online store sales automation. Create and customize your CRM to meet your business needs, quickly implement changes, and increase sales efficiency.

Key Advantages

• Sales automation. Optimize your sales funnel, increase profits.
• Personalized marketing. Increase customer loyalty with targeted offers.
• Real-time analytics. Make informed decisions based on data.
• Flexible low-code platform. Quickly adapt the system to your business needs.

Functionality

• Sales automation
• Flexible settings
• Integration with the store
• 24/7 customer support
• E-commerce analytics

OneBox OS - CRM/ERP platform for online stores. Automate processes, telephony, warehouse management and document management in one system! Optimize sales and increase the efficiency of your business.

Key Advantages

• Everything in one place. Managing orders, customers, warehouse and documents in a single OneBox OS system.
• Sales optimization. Increasing profits through sales funnel automation and analytics.
• Improving service. Quick response to customers, personalized approach, increased loyalty.
• Saving resources. OneBox OS replaces multiple services, reducing software and integration costs.

Functionality

• Sales automation
• Customer management
• Integration with telephony
• Process optimization
• Warehouse accounting

SalesDrive - CRM for online stores that automates sales! Integrations with marketplaces, delivery services, payment systems, and warehouse management. Optimize your business with SalesDrive!

Key Advantages

• All in one place. Manage orders, customers, warehouse, and finances from a single SalesDrive platform.
• SalesDrive integrations. Easily connect marketplaces, deliveries, and payment systems for efficient operation.
• SalesDrive automation. Forget about the routine! SalesDrive automates most processes, saving you time.
• Sales growth. SalesDrive helps increase sales through better customer service and analytics.

Functionality

• Integrations all in one place
• User-friendly interface
• Sales automation
• 24/7 support
• Reporting and analytics

Bitrix24 - CRM and workspace for your online store! Automate sales, communicate with customers via a convenient contact center, and manage projects. Everything in one place for effective business!

Key Advantages

• Sales automation. Increase profits by automating the sales funnel and customer communications.
• Data centralization. All customer information in one place for better service and analysis.
• Effective communication. Integration with messengers and social networks for instant communication with customers.
• Project management. Organize tasks and projects, improve team collaboration with Bitrix24.

Functionality

• Sales automation
• User-friendly interface
• Integration with store
• Analytics and reports
• 24/7 support

NetHunt CRM: CRM in Gmail for online stores. Manage leads, sales funnels and automate processes directly from your email. Organize sales more efficiently without leaving your familiar Gmail interface.

Key Advantages

• Gmail інтеграція. Manage sales directly from your email, without switching between tabs.
• Sales automation. Automate routine to increase profits and avoid mistakes.
• Sales funnels. Visualize the sales process and track the progress of each deal.
• Analytics and reports. Get clear reports to improve your sales strategy and make decisions.

Functionality

• Integration with Gmail
• Lead accounting
• Sales funnels
• Process automation
• For e-commerce

Nutshell - CRM + email marketing built for B2B. Simplify customer management and automate mailings to increase your online store sales. Perfect for teams that need a simple and effective CRM.

Key Advantages

• Easy integration. Connect Nutshell to your existing tools for seamless operation.
• Intuitive interface. Intuitive design for quick learning and efficient team work.
• Sales automation. Optimize your sales funnel and increase conversions with Nutshell.
• Effective email marketing. Personalized mailings and results tracking to increase sales.

Functionality

• Sales automation
• User-friendly interface
• Email marketing
• API integrations
• Customer support

Salesforce Sales Cloud - CRM #1 for lead generation, sales, and analytics. Optimize your online store's sales funnel, automate processes, and increase profits with Salesforce Sales Cloud.

Key Advantages

• Increased sales. Optimize your sales funnel to find more opportunities and close more deals.
• Real-time analytics. Get instant reports and forecasts to make informed decisions.
• Personalized experience. Create an individual approach to each client to increase loyalty.
• Marketing automation. Attract more potential customers with automated campaigns.

Functionality

• Sales automation
• Integration with platforms
• Reporting and analytics
• Customer management
• Marketing optimization

Pipedrive - CRM built to increase sales in online stores. Visualize your sales pipeline, easily track deals, and convert more leads into customers. Integrates with your favorite e-commerce tools.

Key Advantages

• Clear Pipeline. Visualize sales to see the progress of each deal.
• Routine Automation. Automate tasks so you don't lose important contacts.
• Increased Sales. Pipedrive helps close more deals faster.
• Easy Integration. Connect all the necessary tools for efficient work.

Functionality

• Convenient CRM for e-commerce
• Visual sales pipeline
• Automation of routine tasks
• Increased deal conversion
• Integration with tools

Apptivo - A CRM system with a suite of business applications, ideal for small to medium-sized businesses (SMBs), especially online stores. Manage customers, sales, and marketing in one place!

Key Advantages

• Sales growth. Optimize the sales funnel, improve customer interaction, and increase profits.
• Automation of routine. Forget about boring tasks! Automate processes to focus on development.
• Centralized management. All information about customers and orders in one place for quick access.
• Service improvement. Personalized customer support that increases their loyalty.

Functionality

• CRM for e-commerce
• Sales automation
• Customer management
• Reporting and analytics
• Integration with platforms

monday sales CRM - flexible CRM system based on monday.com, ideal for online store sales teams. Automate your sales funnel, manage customers, and increase profits!

Key Advantages

• Understandable interface. Intuitively simple monday.com platform, easy to use.
• Sales automation. Forget about the routine, monday sales CRM will do everything for you!
• Real-time reporting. Instant access to data for decision-making.
• Team collaboration. Sharing and communication for effective sales.

Functionality

• Sales automation
• Integration with monday.com
• User-friendly interface
• Analytics and reports
• Customer support

SuiteCRM - A powerful open-source CRM system ideally suited for online stores. Easily customizable to your needs, it automates sales, marketing, and customer support.

Key Advantages

• Open Source. Full control over data and code, without vendor lock-in.
• Flexible Customization. Adapt to the store's needs: fields, reports, processes.
• Sales Automation. Optimize the funnel, increase conversion and loyalty.
• Platform Integration. Easily connect payment systems, mail, and other tools.

Functionality

• Sales Automation
• Customer Management
• Analytics and Reporting
• Integration with Store
• Flexible SuiteCRM Customization

Freshworks CRM (Freshsales) - CRM system with integrated telephony, email marketing, and AI assistant. An ideal solution for an online store: automate sales, improve customer communication, and increase profits.

Key Advantages

• Built-in telephony. Call customers directly from the CRM, record conversations, and track history.
• Email marketing. Send personalized email newsletters, segment your audience, and analyze results.
• AI assistant. Automate routine tasks, get prompts, and sales forecasts.
• Centralized platform. All customer information in one place, improves team collaboration.

Functionality

• Sales automation
• Built-in telephony
• AI assistant
• User-friendly interface
• For e-commerce

Microsoft Dynamics 365 Sales - CRM for online stores. Integration with Microsoft 365, Copilot, and deep sales analytics. Automate your sales funnel, improve customer service, and increase profits!

Key Advantages

• Full integration. Easily combine Microsoft 365 data and tools for efficient work.
• Artificial Intelligence Copilot. Get a smart assistant to analyze data and make decisions.
• Sales increase. Optimize the sales funnel and increase lead conversion.
• Personalized experience. Create custom offers for each client, increasing loyalty.

Functionality

• Sales automation
• Integration with Microsoft 365
• Analytics and reports
• Copilot Support
• Customer Experience Optimization

Less Annoying CRM - a super CRM system, ideal for small businesses and online stores. Without unnecessary complexity, it will help organize your customer base and manage sales. Optimize work without overpaying for unnecessary features!

Key Advantages

• Intuitively understandable interface. Navigation is simple, does not require training, everything is at hand.
• Sales automation. All customer data in one place, increases profits.
• High-level customer support. Quick response to requests, customer loyalty.
• No unnecessary functions. Optimized for small businesses, only what is needed.

Functionality

• Sales automation
• Convenience for e-commerce
• Integration with platforms
• 24/7 customer support
• Business process optimization

KeyCRM - Ukrainian CRM for e-commerce. Orders from marketplaces and social networks in one window, convenient communication with customers, inventory management and powerful analytics. Optimize your online business!

Key Advantages

• Everything in one place. Manage orders, customers and inventory from a single platform.
• Communication optimization. Communicate with customers from any channel in one interface.
• Sales analytics. Get reports to make informed business decisions.
• Automation of routine tasks. KeyCRM automates tasks, saving you time and resources.

Functionality

• Orders from all channels
• Inventory accounting
• Process automation
• Convenient analytics
• Ukrainian support