The Best CRMs for E-commerce: Top 23 Systems

CPAshka - CRM for dropshipping in Ukraine. Automate accounting for dropshippers, orders and payments. Optimize work with products! Save time and increase profits.

Platform Benefits

• Automation of accounting. Saving time on routine tasks, focusing on business development.
• Convenient accounting for dropshippers. Automatic calculation of payments, order control in one place.
• Detailed analytics. Track key performance indicators to optimize sales.
• Easy start with CPAshka. Intuitive interface, quick setup.

Characteristics

• CRM for dropshippers
• Automation of accounting
• CPAshka - leader in Ukraine
• User-friendly interface
• Integration with platforms

LP-CRM - CRM system for product business, e-commerce and services. Automate sales, manage customers and increase profits! The perfect solution for products and online stores.

Platform Benefits

• Збільшення прибутку. Optimize sales, analyze data and increase conversion.
• Automation of routine tasks. Forget about manual work, LP-CRM will do everything for you.
• Simple order management. Convenient order processing from receipt to delivery.
• Improving customer service. Provide quality service and loyalty of your customers.

Characteristics

• Sales automation
• User-friendly interface
• Integration with advertising
• Efficiency analytics
• 24/7 customer support

NetHunt CRM is a CRM in Gmail, ideal for product-based businesses. Manage leads, sales funnels, and automate routine tasks directly from your inbox. Increase sales and optimize processes today!

Platform Benefits

• Integration with Gmail. Manage sales, marketing, and customer support directly from your inbox.
• Convenient sales funnel. Track leads at every stage, analyze deal success, and improve conversion.
• Automation of routine tasks. Automate email campaigns, task creation, and other routine actions, saving time.
• Complete customer history. Store all customer information in one place to better understand their needs.

Characteristics

• CRM for product-based businesses
• Integration with Gmail
• Sales automation
• Convenient funnels
• Lead management

Vtiger CRM - a single platform for automating sales, marketing, and customer support. Optimize your product sales funnel, improve communication, and increase customer loyalty. The perfect solution for product business!

Platform Benefits

• Increased sales. Automate your sales funnel, improve conversion rates, and maximize profits.
• Effective marketing. Attract more customers, personalize communication, and track ROI.
• 24/7 Customer Support. Provide quick responses, solve problems, and increase loyalty.
• Unified Vtiger platform. Sales, Marketing and Help Desk in one place for coordinated teamwork.

Characteristics

• CRM for product business
• Vtiger CRM: All in one
• Sales automation
• Integration with marketplaces
• 24/7 customer support

Freshworks CRM (Freshsales) - CRM for product business with built-in telephony, email marketing and AI assistant. Automate sales, manage customer base and increase profits! Ideal for online stores and dropshipping.

Platform Benefits

• All in one. Manage sales, marketing and support from a single platform.
• Intelligence & automation. AI assistant helps close deals faster by automating routine.
• Convenient telephony & email. Call and write to customers directly from CRM without losing any contact.
• Clear analytics. Get clear reports and forecasts to optimize sales.

Characteristics

• Sales automation
• Telephony integration
• AI sales assistant
• Convenient CRM for product
• Ukrainian support

Nutshell is a simple CRM system with email marketing, created specifically for B2B teams. Manage sales, automate mailings and increase profits with Nutshell! The perfect solution for the commodity business.

Platform Benefits

• Simple interface. Easy to learn, quick to start using for sales and marketing.
• B2B orientation. Specialized functions for the needs of B2B teams, no unnecessary tools.
• Email marketing. Integrated tools for email distribution and results tracking.
• Nutshell support. Personalized support for successful implementation and use.

Characteristics

• Convenient CRM for commodity
• Email marketing for B2B
• Sales automation
• Simple Nutshell interface
• 24/7 customer support

Zoho CRM - cloud-based CRM system that helps automate sales, marketing, and customer support in your product business. Optimize the sales funnel, increase loyalty, and profit!

Platform Benefits

• Sales growth. More deals through automation and analytics.
• Data centralization. All customer information in one place.
• Service improvement. Increased customer loyalty through quick support.
• Marketing optimization. Effective campaigns and personalized offers.

Characteristics

• For product business
• Integration with marketplaces
• Sales automation
• User-friendly interface
• 24/7 Zoho CRM support

Binotel SmartCRM - CRM for product business: 360° customer card, sales analytics, tasks and integration with Binotel telephony. Increase the efficiency of your online store or marketplace!

Platform Benefits

• 360° customer profile. The entire history of communication and purchases in one place for instant response.
• Sales analytics. Track key indicators to make informed decisions and increase profits.
• Task automation. Plan and control team work without losing any important details.
• Integration with PBX. Telephony and customer data in one window for effective communication.

Characteristics

• Sales automation
• User-friendly interface
• Fast support
• Data security
• Flexible settings

Capsule CRM - simple and convenient CRM for commodity business. Manage contacts, deals and projects in one place. Organize sales and increase profits with Capsule CRM!

Platform Benefits

• Simple customer management. All information about contacts, deals and projects in one place, which simplifies work and improves service.
• Increased sales. Track deals at every stage to avoid missing opportunities and increase profits.
• Project organization. Effectively plan and control projects to achieve results on time.
• Convenient collaboration. The team can easily share information and work together to achieve goals.

Characteristics

• Fast integration
• User-friendly interface
• Sales automation
• Reporting and analytics
• Customer support

Microsoft Dynamics 365 Sales - CRM for product-based businesses with deep integration into the Microsoft 365 ecosystem. Automate sales, manage customers, and increase profits. Copilot helps analyze data and make informed decisions.

Platform Benefits

• Integration with Microsoft 365. Optimize work by combining familiar tools like Outlook, Excel, and others.
• Copilot for Sales. Artificial intelligence helps analyze data and suggest solutions for increasing sales.
• Full sales automation. Automate routine tasks, freeing up time for strategic decisions.
• Clear analytics. Get in-depth data analysis on customers and sales for informed decision-making.

Characteristics

• **For the website:** Sales automation
• Customer accounting
• Reporting and analytics
• Integration with marketplaces
• Support for product-based businesses

OneBox OS - CRM/ERP for product business. Automate sales, warehouse, telephony and document management in one system. Optimize processes and increase the profit of your online store!

Platform Benefits

• All in one place. Manage sales, warehouse and documents in a single system.
• Automation of routine. Forget about manual data entry, the system will do everything for you.
• Clear analytics. Get clear reports for informed decision-making.
• Integration with telephony. Process customer calls directly in the OneBox OS system.

Characteristics

• CRM for product business
• Sales automation
• Inventory and warehouse management
• Integration with telephony
• Document management in OneBox OS

Keap (formerly Infusionsoft) - CRM and marketing automation built for entrepreneurs who sell goods. Optimize your sales funnel, automate email marketing, and increase profits. Ideal for product businesses!

Platform Benefits

• Sales automation. Attract more customers by automating your sales funnel and marketing campaigns.
• Personalized marketing. Send targeted messages to each customer, increasing loyalty and sales.
• Time saving. Automate routine tasks, focusing on business development.
• Improving customer service. Fast support, personalized offers and better communication with customers.

Characteristics

• Sales automation
• User-friendly interface
• Clear analytics
• 24/7 support
• Integration with platforms

Bitrix24 - CRM and workspace for your commodity business. Automate sales, manage customers and projects in one place. Optimize contact management and increase team efficiency. Everything you need for commodity business!

Platform Benefits

• Increased sales. Bitrix24 helps attract more customers, automate the sales funnel and increase the average check.
• Centralized management. All information about customers, deals and communications in one place. Easy access and control.
• Marketing automation. Attract new customers with automated email newsletters and targeted advertising.
• Effective teamwork. Shared workspace for the team: tasks, chats, video conferences and document sharing.

Characteristics

• Sales automation
• Convenient integration with consignment notes
• Accounting for goods and balances
• Centralization of customer data
• Omnichannel support Bitrix24

SalesDrive - CRM for online stores that increases sales! Integration with marketplaces, delivery services, payment systems and warehouse accounting. Automate your business and forget about the routine!

Platform Benefits

• Integration SalesDrive. All in one window: marketplaces, delivery, warehouse, payments.
• Increasing sales. SalesDrive helps you find more customers and increase the average check.
• Automation of routine. SalesDrive frees you from manual work so you can focus on business development.
• Business control. SalesDrive provides a clear picture of sales, inventory and finances in real time.

Characteristics

• Sales automation
• Integrations for e-commerce
• Convenient inventory management
• Order control 24/7
• Support for online stores

HubSpot CRM - free CRM for product business! Manage marketing, sales, and support in one place. Streamline your sales funnel, automate processes, and increase profits!

Platform Benefits

• Free start. Get essential tools at no cost to start.
• Centralized platform. Store data and manage customers in one place.
• Sales increase. Automation and analytics to grow your business.
• Service improvement. Personalize interactions and increase customer loyalty.

Characteristics

• Free CRM for e-commerce
• Integration with product websites
• Online sales automation
• Centralized customer management
• Advertising performance analytics

Creatio Sales - low-code CRM for the commodity business. Automate sales, marketing and service with a flexible platform. Create your own processes and integrations without code. Increase the efficiency and profit of your business!

Platform Benefits

• Flexibility of settings. Adapt the system to the needs of your business without code.
• Sales automation. Increase profits by optimizing the sales funnel.
• Data centralization. All customer information in one place for efficient work.
• Process acceleration. Automate routine tasks and focus on business development.

Characteristics

• Sales automation
• Creatio flexibility
• Low code, speed
• Integration with platforms
• Commodity stock management

amoCRM - CRM focused on messengers, ideal for the goods business. Automate sales through chat funnels, integrate bots, and manage all communications in one window. Increase profits through omnichannel dialogues!

Platform Benefits

• Increased sales. Chat funnels and bots automate order processing, increasing conversion.
• Omnichannel. All customer communications in one window for quick response.
• Ease of integration. Connect convenient messengers and services for efficient work.
• Personalized approach. Automate communication with customers, increasing their loyalty.

Characteristics

• CRM for e-commerce
• Sales automation
• Integration with messengers
• Chatbots for leads
• Omnichannel communication

Streak CRM - powerful CRM right in Gmail, ideal for product business. Manage deals and clients, customize your own sales funnels without leaving your email. Optimize sales the usual way!

Platform Benefits

• Gmail Integration. Manage sales directly from your email, without switching between tabs.
• Custom pipelines. Customize sales stages to suit your unique business process.
• Automation of routine. Automate mailings, reminders and other tasks.
• User-friendly interface. Intuitive design for a quick start.

Characteristics

• Gmail Integration
• Custom funnels
• Inventory management
• User-friendly interface
• Sales automation

Copper CRM - the ideal CRM for Google Workspace, especially for commodity businesses. Deep integration with Gmail allows you to manage clients, deals, and tasks directly from your email. Streamline sales and boost productivity!

Platform Benefits

• Integration with Gmail. Manage sales directly from your email, without switching between tabs.
• Sales automation. Simplify routine tasks and increase team productivity.
• Real-time reporting. Track key metrics and make informed decisions.
• User-friendly interface. Intuitively understandable design for quick mastering.

Characteristics

• Sales automation
• Integration with Google
• Easy start
• User-friendly interface
• Customer support

KeyCRM is a Ukrainian CRM for product business. Orders from all channels in one place, convenient communication with customers, warehouse accounting and powerful analytics. Optimize your business with KeyCRM!

Platform Benefits

• Everything in one place. Manage orders, warehouse and customers from different channels in one convenient interface.
• Ukrainian support. Get fast and professional support from the Ukrainian KeyCRM team.
• Automation of routine. KeyCRM automates repetitive tasks so you can focus on growing your business.
• Detailed analytics. Get accurate reports and analytics to make informed decisions and increase profits.

Characteristics

• Convenient CRM for products
• All channels in one place
• Sales automation
• Online warehouse accounting
• Analytics for development

SugarCRM - flexible open-source CRM, ideal for B2B sales! Automate processes, increase profits, and gain complete control over customer data. Optimized for the commodity business.

Platform Benefits

• Full adaptation. Customize to the needs of your business, without restrictions.
• Open source. Expand functionality and integrate with other services.
• B2B focus. Tools designed for complex B2B sales.
• Clear analytics. Get clear reports for decision making.

Characteristics

• For the commodity business
• Sales automation
• Open source SugarCRM
• B2B solution
• CRM scaling

Agile CRM - CRM for product-based businesses, uniting sales, marketing, and customer support in one intuitive interface. Automate your sales funnel, improve marketing, and provide excellent service!

Platform Benefits

• Unified interface. All sales, marketing, and customer support features in one place for convenience.
• Automation of routine tasks. Free up time for strategic tasks by delegating routine operations to the system.
• Improved communication. With Agile CRM, the team works in harmony, exchanging customer data.
• Sales growth. Optimize the sales funnel and increase profits through analytics and automation.

Characteristics

• All in one place
• Sales automation
• User-friendly interface
• 24/7 customer support
• Integration with marketplaces

Less Annoying CRM - the perfect CRM for small product businesses. No unnecessary features, just the essential tools for managing customers and deals. Easy to use, without intrusive complications, helping you focus on sales.

Platform Benefits

• Simple interface. Intuitive, easy to use, without unnecessary features.
• Convenient customer management. All customer information in one place, easy search.
• Effective sales management. Track deals, plan actions, increase profits.
• Automation of routine tasks. Automatic reminders, reports, time savings.

Characteristics

• User-friendly interface
• Sales automation
• Easy implementation
• 24/7 customer support
• Performance analytics