CRM Rating for Service Business: Top 29

LP-CRM - CRM system designed to optimize service business. Automate processes, control orders and improve customer service with our solution!

Key Advantages

• Optimization of the schedule. Convenient planning of technicians' visits, control of workload and efficient distribution of tasks.
• Finance control. Automatic accounting of income, expenses and calculation of profitability of each order.
• Convenient communication. Saving the history of communication with customers, quick exchange of information between departments.
• Analytics and reports. Detailed reports on efficiency, identification of weaknesses and opportunities for growth.

Functionality

• Service automation
• Convenient accounting of applications
• 24/7 customer support
• Process optimization
• Reporting and analytics

CPAshka - CRM for dropshipping in Ukraine. Automates accounting of dropshippers, orders and payments. Optimize your dropshipping business with CPAshka!

Key Advantages

• Automation of payments. Accurate calculation of dropshipper rewards, without manual work!
• Clear analytics. Track the performance of each dropshipper and products.
• Order control. Centralized management of orders, statuses and delivery.
• Time saving. Free yourself from routine, focus on business development!

Functionality

• For service: Automation
• Convenient accounting
• Time saving
• Order control
• Online reporting

Agile CRM: The only platform for sales, marketing, and customer support. Manage all aspects of your service business from a single interface. Automation, analytics, improved customer experience - all in Agile CRM!

Key Advantages

• All in one place. Unites sales, marketing, and support for seamless operation.
• User-friendly interface. Easy to learn and use, intuitive navigation.
• Increased efficiency. Automates routine tasks, freeing up time for customers.
• Improved service. Personalized approach and quick resolution of customer issues.

Functionality

• CRM for service
• Process automation
• User-friendly interface
• Reporting and analytics
• Agile CRM - all in one

Nutshell: CRM + email marketing built for B2B teams. A simple tool for service businesses that helps manage customer relationships and automate email campaigns, increasing sales and your team's efficiency.

Key Advantages

• User-friendly interface. Easy to learn and quickly adapt your team, intuitive design.
• Email marketing. Automate mailings, increase sales, and improve customer communication.
• Effective collaboration. Unite teams, share information, and achieve common goals.
• Sales optimization. More leads, better conversion, profit growth with Nutshell.

Functionality

• Simple interface
• Sales automation
• Email integration
• Convenient support
• B2B oriented

Microsoft Dynamics 365 Sales - CRM that improves sales of service business. Integration with Microsoft 365 and Copilot provides in-depth data analysis, task automation, and personalized customer interaction. Increase team productivity and customer satisfaction!

Key Advantages

• Integration with Microsoft 365. Collaboration, easy access to data, familiar interface - all in one environment.
• Copilot for increased productivity. AI assistant automates routine, gives hints, makes reporting faster.
• Sales optimization. Automate deal stages, forecast revenue, and increase customer satisfaction.
• Personalized service. Quick access to customer history, improved support, increased loyalty.

Functionality

• Service automation
• Effective planning
• Integration with 365
• Copilot for sales
• Profit growth

Keap (formerly Infusionsoft) - CRM and marketing automation built for entrepreneurs and small businesses. The perfect solution for service businesses, helping to attract customers, automate sales, and organize customer interactions.

Key Advantages

• Автоматизація маркетингу. Attract more customers with targeted mailings and automatic responses.
• Convenient customer management. All customer information in one place, easy access to interaction history.
• Increased sales. Personalized offers and reminders encourage customers to buy.
• Business process optimization. Automate routine tasks, from reporting to task management, with Keap.

Functionality

• Business process automation
• Communication personalization
• Sales and loyalty growth
• Integration with other services
• Customer support at every stage

SugarCRM - A flexible open-source CRM system ideal for B2B sales and adaptation to the needs of the service business. Customize it to your unique processes and improve customer interaction.

Key Advantages

• Personalization. Tailor the system to your business needs, not the other way around.
• Integration. Easily integrate with other tools you already use.
• Open Source. Modify and extend functionality as needed.
• Scalability. Grow your business without worrying about platform limitations.

Functionality

• Service automation
• Convenient request management
• 24/7 customer support
• Reporting and analytics
• Integration with other systems

SalesDrive - CRM for online stores. Automate your business: integration with marketplaces, delivery services, payment systems and warehouse accounting. Effective sales and customer management in one place!

Key Advantages

• Automation of routine. Forget about manual work! SalesDrive automates tasks, saving you time and money.
• Sales growth. Integrations with marketplaces increase customer reach and profit.
• Logistics optimization. Track delivery, warehouse, and payments in one place. Everything is under control!
• 24/7 support. Our team is always ready to help you with setup and usage.

Functionality

• Service automation
• 24/7 customer support
• User-friendly interface
• Real-time reporting
• Business process optimization

Freshworks CRM (Freshsales) - CRM for service business with integrated telephony and email. Attract more customers, automate routine tasks and increase team efficiency with an AI assistant. All in one platform!

Key Advantages

• All in one place. Communicate with customers by phone, email, chat from a single Freshworks CRM platform.
• AI assistant. Automate routine tasks, get tips and analytics from artificial intelligence.
• Convenient telephony. Call customers with one click, record conversations, track performance.
• Simple setup. Intuitive interface, quick implementation and 24/7 support.

Functionality

• Service automation
• Built-in telephony
• AI sales assistant
• Easy customer management
• Reporting and analytics

Odoo CRM is a CRM module within the Odoo ERP system. It will help you organize sales, automate marketing, and improve customer service in your service business. Integration with other Odoo modules ensures comprehensive company management.

Key Advantages

• Целісна платформа. Integrated solution: CRM, accounting, warehouse - all in one.
• Clear interface. Easy to use, quick training for the team.
• Sales optimization. Increases the conversion of leads into customers through analytics.
• Improved service. Increases customer satisfaction, fast support.

Functionality

• Process automation
• User-friendly interface
• Integration with other modules
• Improving efficiency
• Centralized data management

OneBox OS: CRM/ERP for service business. Automate all processes: from order to inventory management and document management. Integrated telephony for effective communication with customers. All in one solution!

Key Advantages

• All in one. Manage orders, warehouse, finances and communications in a single system.
• Convenient telephony. Integrated telephony for fast call processing and quality of service control.
• Automation of routine. Automate repetitive tasks so the team can focus on customers and development.
• Increase profits. Optimize work, increase efficiency and improve service to increase profits with OneBox OS.

Functionality

• CRM/ERP for service
• Process automation
• Telephony integration
• Inventory accounting
• Document management in OneBox

Insightly - A CRM system and project management tool in one for small and medium-sized businesses. Integrations with popular services streamline workflows, and CRM functionality helps establish effective customer interaction in your service business.

Key Advantages

• Project Optimization. Effective planning and control of tasks, resources, deadlines, and budget.
• Convenient Integration. Combine data from email services, applications, and other tools.
• Increased Profitability. Automation of routine tasks, focus on customers - higher productivity.
• Data Analysis. Make informed decisions based on complete customer information.

Functionality

• Intuitive Interface
• Task Automation
• Real-time Reporting
• Integration with other services
• 24/7 Customer Support

Capsule CRM - a simple and user-friendly CRM for service businesses. Manage contacts, deals, and projects in one place. Optimize sales and improve customer relationships. An ideal solution for small businesses!

Key Advantages

• Simple customer management. Store all customer information in one place for quick access and personalization.
• Increased sales. Track deals and opportunities to never miss a customer.
• Project optimization. Manage projects from start to finish, control deadlines and resources.
• Improved communication. Communicate with customers effectively, having the entire interaction history at your fingertips.

Functionality

• Simple interface
• Customer management
• Deal tracking
• Project organization
• Sales automation

SuiteCRM - a powerful open-source CRM system, ideal for service businesses. Flexible, easily customizable to your needs, providing effective customer and process management.

Key Advantages

• Open source. Full control, flexible customization to your needs, no vendor lock-in.
• Cost savings. No license fees, only implementation and support costs.
• Scalability. Grows with your business, easily add new features and integrations.
• Customization. Adapt the tool to unique business processes, get the perfect solution.

Functionality

• Open-source CRM
• Customization to needs
• For service business
• Process automation
• Integration with other systems

Bitrix24 - A CRM system and workspace ideal for service businesses. Automate sales, manage projects, and communicate with customers in one place. Optimize business processes and increase your team's efficiency with Bitrix24!

Key Advantages

• All in one place. Customer management, tasks, communications - all in Bitrix24!
• Increased productivity. Automation of routine, task execution control, analytics.
• Convenience and mobility. Work from any device, always stay in touch with the team and customers.
• Revenue growth. Process optimization, customer acquisition and retention, sales growth.

Functionality

• Service automation
• User-friendly interface
• Telephony integration
• Task management
• Reporting and analytics

Close - CRM for service businesses that helps sales teams close more deals. Focused on calls, email campaigns, and automation of routine tasks. Simplify customer communication and increase profits!

Key Advantages

• More deals. Increase lead-to-customer conversion through automation and personalization.
• Convenient calls. Make calls and send emails directly from Close for effective communication.
• Email sequences. Engage customers with automated, personalized mailings.
• Full visibility. Track every contact, deal, and outcome for better control.

Functionality

• CRM for service: Automation
• Convenient scheduling
• Quality control
• Cost optimization
• Reporting

KeyCRM - Ukrainian CRM for service businesses. Combine orders from all channels, automate communications, control inventory, and get detailed analytics. Optimize your service center operations with KeyCRM!

Key Advantages

• All in one place. Orders, clients, warehouse - all integrated for convenience.
• Communication optimization. Connect with customers from any channel in a single interface.
• Analytics and reports. Get detailed information for making informed decisions.
• Made in Ukraine. Support for Ukrainian business and consideration of local needs.

Functionality

• Service automation
• User-friendly interface
• Channel integration
• Inventory management
• Detailed analytics

Pipedrive - CRM designed for service business. Visualize the sales process with convenient pipelines and maximize the conversion of each deal. Simplify customer management and take your business to the next level!

Key Advantages

• Understandable deals. The visual pipeline gives a clear vision of sales at each stage.
• Increased profits. More deals are closed thanks to the focus on conversion.
• Simple integration. Easily integrates with other business tools.
• Time saving. Automation of routine for productive work of the team.

Functionality

• Ease of implementation
• Sales visualization
• Task automation
• Integration with services
• Understandable analytics

Streak CRM is a CRM integrated directly into Gmail. Manage customer relationships and track deals without leaving your inbox. Create custom pipelines to streamline service processes and increase team productivity.

Key Advantages

• Gmail CRM. Manage customers directly from your inbox.
• Pipelines. Customize work stages to fit your unique process.
• Time saving. Automate routine tasks and focus on customers.
• Convenient integration. Everything in one place: mail, contacts, deals.

Functionality

• Service automation
• Easy start in Gmail
• Pipelines for needs
• Clear analytics
• Customer control

Vtiger CRM - a platform for managing sales, marketing, and customer support. Optimize service business through process automation, request tracking, and improved customer communication.

Key Advantages

• Convenient customer management. All customer information in one place, the history of requests and communications is always at hand.
• Support automation. Quick processing of applications, automatic assignment of tasks, increased customer satisfaction.
• Sales optimization. Tools for effective sales funnel management, increased conversion and profit.
• Unified Vtiger platform. Sales, Marketing and Help Desk in one system, without integrations, everything works smoothly.

Functionality

• Service automation
• Convenient Help Desk
• All in one from Vtiger
• Clear analytics
• 24/7 customer support

HubSpot CRM - free CRM for service business! Marketing, sales and customer support in one platform. Optimize your service processes and increase customer loyalty.

Key Advantages

• Free core. Basic CRM functions are free, allowing you to get started right away.
• Centralized platform. All customer, marketing, sales, and support data in one place.
• Task automation. Frees up team time, reduces manual work, and speeds up processes.
• Improved service. More personalized experience for customers, increasing their loyalty.

Functionality

• Service automation
• Free start
• Integration with HubSpot
• User-friendly interface
• Customer analytics

Creatio (Sales) is a low-code CRM platform that allows you to automate sales and service processes. Optimize customer relationships, increase team efficiency and improve service quality with Creatio! The perfect solution for your service business.

Key Advantages

• Process automation. Optimize workflows, reduce manual labor and increase the efficiency of service delivery.
• Quick setup. Easily adapt the system to the unique needs of your service with the low-code platform.
• Service improvement. Personalize customer interactions and increase their loyalty with centralized information.
• Business transparency. Gain full control over service operations and analyze data for informed decision-making.

Functionality

• Service automation
• Creatio flexibility
• Low code for changes
• Process CRM system
• Business optimization

Less Annoying CRM (LACRM) - a super-simple CRM for small service businesses. Forget about complex settings! LACRM offers only the necessary functions for managing clients and tasks, making your business more organized and efficient.

Key Advantages

• Ease of use. Intuitive interface, minimum training, maximum benefit.
• Convenient customer management. All customer information in one place, easy access.
• Task organization. Plan and control task execution, don't miss details.
• Support for small businesses. Created for the needs of small businesses, without unnecessary functions.

Functionality

• Easy to use
• Intuitive interface
• Optimized for service
• Without overloads
• Accessible support

amoCRM - A CRM with a focus on communication. Ideal for service businesses: chat funnels, automation with bots, omnichannel dialogues with customers in a single window. Increase loyalty and sales through convenient communication!

Key Advantages

• Customer connection. All requests in one place, no missed inquiries.
• Omnichannel. Communicate with customers from any messenger.
• Sales automation. Chatbots and sales funnels will save you time.
• Clear reports. Analyze data and improve service.

Functionality

• Service-oriented CRM
• Process automation
• User-friendly interface
• Increased profits
• Service quality control

monday sales CRM - Flexible CRM system for service business based on monday.com. Optimize the sales funnel, automate routine tasks and increase team productivity with an intuitive interface.

Key Advantages

• Understandable interface. Easy navigation, fast team training, instant access to data.
• Automation of routine. Automate sales, free up time for customers, minimize errors.
• Full integration with monday.com. Clear integration with the monday.com platform, advanced features.
• Real-time reporting. Analyze sales data, make informed decisions instantly.

Functionality

• Sales automation
• Integration with monday.com
• Convenient customer management
• Reporting and analytics
• Teamwork support

Copper - CRM built for Google Workspace. Deep integration with Gmail allows service companies to effectively manage clients without leaving their email. Optimize workflows and increase the productivity of your service business with Copper.

Key Advantages

• Deep Gmail integration. All communication with customers in one place, without switching between tabs.
• Automation of routine. Copper automates tasks, freeing up time to grow your service.
• Convenience of Google Workspace. Simple and intuitive customer management in a familiar interface.
• Increased productivity. More deals, better service, satisfied customers - all in Copper.

Functionality

• Process automation
• Convenient integration with Gmail
• Support for service business
• Optimization of work with clients
• Quick access to data

Apptivo is a suite of business applications with a CRM core, ideal for small and medium-sized businesses, especially service businesses. Automate processes, manage customers, and increase productivity with Apptivo.

Key Advantages

• Customer Management. Keep contacts, interaction history, and orders in one place for better service.
• Schedule Optimization. Schedule visits, tasks, and resources to avoid overlaps and delays.
• Increased Profitability. Analyze data, identify opportunities, and optimize prices for greater profit.
• Improved Communication. Communicate with customers promptly through integrated channels, increasing loyalty.

Functionality

• Business process automation
• Convenient CRM for service
• All-in-one for SMB
• Teamwork optimization
• Increased customer satisfaction

KeepinCRM is a simple CRM system for small and medium-sized businesses, especially for the service sector. Manage customers, tasks, deals, warehouse and finances in one place. Optimize your service business with KeepinCRM!

Key Advantages

• Convenient customer management. All customer information in one place, easy access and interaction history.
• Task organization. Control the execution of tasks, set deadlines and assign responsibility.
• Financial accounting. Track income and expenses, generate reports for profitability analysis.
• Automation of routine. Forget about paperwork, KeepinCRM will do everything for you, freeing up time for development.

Functionality

• Simple interface
• Customer accounting
• Task management
• Financial control
• Automation of deals

Zoho CRM - cloud CRM for service business. Automate sales, marketing and customer support. Optimize workflows and increase your team's efficiency with Zoho CRM!

Key Advantages

• Convenience of use. Intuitive interface for effective team work.
• Task automation. Optimize routine processes to focus on customers.
• Sales growth. Increase profits through better organization and analytics.
• Improved service. Provide quality support and customer loyalty with Zoho CRM.

Functionality

• Service automation
• User-friendly interface
• Analytics and reports
• Customer support
• Zoho CRM cloud solution