Start with the Right CRM

Top 27 CRM Systems for Tracking Leads: Ranking

Best Ticketing Platforms: Choose Your Ideal CRM

Start with the Right CRM

№1

LP-CRM

LP-CRM - CRM system for automation of commodity business, e-commerce and services. Convenient accounting of applications, customer base and sales. Optimize your business with LP-CRM!

Service Benefits

  • All in one place. All data about customers, orders and communications are collected in a single database, which facilitates management and analysis.
  • Sales automation. Automate the sales funnel, remind customers to pay and conduct performance analysis.
  • Time saving. With LP-CRM, you will forget about routine tasks, because most processes are automated.
  • Profit growth. Optimize work with clients, increase conversion and increase the average check.

Features

  • Sales automation
  • User-friendly interface
  • Integration with platforms
  • Reporting and analytics
  • Customer support
LP-CRM
№2

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate accounting of orders, dropshippers and payments. Clear statistics and reporting. Optimize your dropshipping business with CPAshka!

Service Benefits

  • Automation of accounting. Forget about manual accounting, the system will do everything for you, minimizing errors.
  • Effective cooperation. Team collaboration on orders in one place - faster and more organized.
  • Convenient calculation of payments. Automatic calculation of payments to dropshippers, saving time and avoiding errors.
  • Real-time reporting. Analyze efficiency and make informed decisions based on up-to-date data.

Features

  • Accounting for applications easily
  • Dropshipping is automated
  • CPAshka: CRM for Ukraine
  • Convenient calculation
  • Automation of dropshippers
CPAshka
№3

SalesDrive

SalesDrive - CRM for online commerce. Automate order processing, integrate with marketplaces, delivery services, payment systems, and warehouse. Optimize your online store with SalesDrive!

Service Benefits

  • Integration with marketplaces. Automatic synchronization of orders, products and prices with Rozetka, Prom and other platforms.
  • Delivery automation. Track shipment statuses, generate waybills directly in SalesDrive, collaborate with various delivery services.
  • Financial accounting. Control payments, income and expenses, generate reports to analyze business performance.
  • Warehouse accounting. Manage inventory balances, receive low stock notifications, optimize purchases.

Features

  • Automation of application accounting
  • Integrations with marketplaces
  • SalesDrive: CRM for e-commerce
  • Effective sales management
  • Convenient inventory control
SalesDrive
№4

HubSpot CRM

HubSpot CRM - a powerful yet simple CRM for tracking leads. Free core + marketing, sales, and customer service tools in one platform. Streamline your sales funnel and increase team efficiency!

Service Benefits

  • Free start. Start using the CRM core for free, forever.
  • Complete customer overview. All customer information in one place, easy access.
  • Clear analytics. Track performance to improve results.
  • Automation of routine. Automate tasks and focus on growth.

Features

  • Free CRM system
  • Convenient lead tracking
  • Sales automation
  • Integration with marketing
  • 24/7 customer support
HubSpot CRM
№5

Copper

Copper - CRM built for Google Workspace. Its deep integration with Gmail makes it an ideal choice for managing leads and customers directly from your email. Organize sales and improve customer relationships more effectively!

Service Benefits

  • Gmail integration. All customer communication in your Google Mail, without switching between tabs.
  • Easy start. Copper's intuitive interface makes implementation quick and easy.
  • Automation. Copper automates routine tasks, increasing team productivity.
  • Reporting. Get clear reports on sales and customers for better data analysis.

Features

  • Gmail integration
  • Accounting for requests easily
  • User-friendly interface
  • Sales automation
  • Google Workspace support
Copper
№6

Creatio (Sales)

Creatio (Sales) - low-code CRM platform for sales automation and request management. Easily customize processes, optimize your sales funnel, and increase your team's efficiency.

Service Benefits

  • Sales automation. Increase the speed of processing deals and increase their conversion.
  • Easy setup. Personalize the system to the needs of your business without code.
  • Effective marketing. Attract more customers with targeted campaigns.
  • Single platform. Get a 360° view of the customer and manage all communications in one place.

Features

  • Process automation
  • Convenient accounting of applications
  • Low code, flexibility
  • Analytics and reports
  • Easy CRM setup
Creatio (Sales)
№7

Zoho CRM

Zoho CRM - cloud-based CRM for sales, marketing, and service automation. Streamline lead tracking, improve customer communication, and increase profits! The perfect solution for your business.

Service Benefits

  • Sales growth. Effective lead, deal, and forecast management to increase profits.
  • Improved service. Centralized request management and automation of customer support for their loyalty.
  • Marketing optimization. Personalized campaigns and results analysis to attract new customers.
  • Convenient integration. Supports integration with other Zoho services and third-party applications for comprehensive business automation.

Features

  • User-friendly interface
  • Process automation
  • Reporting and analytics
  • Integration with other services
  • Customer support
Zoho CRM
№8

SugarCRM

SugarCRM: a powerful open-source CRM ideal for B2B. Flexible customization, sales automation, and lead management. Optimize your sales funnel and improve customer relationships!

Service Benefits

  • Open source. Full freedom of customization, integrations, and extensions to suit business needs.
  • Scalability. The solution grows with your business, adapting to changes.
  • B2B specialization. Optimized for complex sales and long-term customer relationships.
  • Sales automation. Increases team productivity and speeds up deal closing.

Features

  • Lead tracking 24/7
  • Sales automation
  • B2B CRM solution
  • Open source, flexibility
  • SugarCRM: adaptation to needs
SugarCRM
№9

Capsule CRM

Capsule CRM - simple and intuitive CRM for small businesses. Keep track of contacts, deals, and projects in one place. Ideal for organizing applications and improving sales.

Service Benefits

  • Simple to use. Intuitive interface for quick start and efficient work.
  • Convenient contact management. Keep all customer information in one place, always at your fingertips.
  • Effective deal management. Track deal progress from first contact to close.
  • Clear project management. Organize tasks and collaborate with your team in one space.

Features

  • Simple interface
  • Contact management
  • Deal management
  • Easy to learn
  • Project support
Capsule CRM
№10

Apptivo

Apptivo: CRM system with a set of business applications for SMBs. Manage requests, sales, projects, and more from one place. Easy integration and scalability.

Service Benefits

  • Data centralization. All customer information in one place, easy access and analysis.
  • Sales growth. Sales funnel optimization, more closed deals.
  • Improved service. Quick response to requests, increased customer loyalty.
  • Automation of routine. Forget about manual data entry and repetitive tasks, focus on business development with Apptivo.

Features

  • CRM for SMB from Apptivo
  • Convenient request accounting
  • Process automation
  • Flexible settings
  • Integration with other applications
Apptivo
№11

Less Annoying CRM

Less Annoying CRM - a super CRM for small business. Keep track of applications, customers, and sales without unnecessary complexity. An ideal solution for those who value simplicity and efficiency. Try it for free!

Service Benefits

  • Intuitive interface. Easy to learn, simple to use every day. No extra!
  • Organization of contacts. All customers in one place, no lost opportunity.
  • Easy task tracking. Don't miss any important task or deadline.
  • Clear reports. Get performance data, make decisions.

Features

  • Intuitive interface
  • Automation of routine
  • Convenient accounting of applications
  • Simplicity in setup
  • Affordable price for SMEs
Less Annoying CRM
№12

Insightly

Insightly is a CRM and project management tool in one for SMB. Optimize lead tracking, sales, and marketing campaigns. Integration with popular services.

Service Benefits

  • Sales optimization. Increase profits and customer satisfaction with Insightly.
  • Project management. Comprehensive project control from start to finish.
  • Convenient integration. Easily integrate Insightly with other services.
  • Analytics and reports. Gain a clear understanding of business processes.

Features

  • Simple interface
  • 24/7 lead tracking
  • Real-time reporting
  • Email integration
  • Task automation
Insightly
№13

Nutshell

Nutshell is a simple CRM with integrated email marketing, built for B2B teams. Easy lead tracking, sales automation, and effective email campaigns - all in one tool.

Service Benefits

  • User-friendly interface. Easy to learn and use daily, saving time.
  • Email marketing. Everything in one place for sales and marketing.
  • Full integration. Nutshell brings together the tools for B2B growth.
  • Sales automation. Increase team efficiency by automating routine tasks.

Features

  • Easy to use
  • B2B focused
  • Email marketing
  • Convenient lead tracking
  • Simple implementation
Nutshell
№14

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales is a CRM system for effective accounting of applications, leads and deals. Integration with Microsoft 365 and Copilot automates sales, improves customer interaction and increases profits.

Service Benefits

  • Deep integration. Easily integrates with Office 365 and other Microsoft tools for seamless operation.
  • Copilot AI. A powerful AI assistant automates routine tasks and provides valuable sales insights.
  • Clear interface. Intuitive design makes learning easier and increases team productivity.
  • Scalability. Grows with your business, adapting to changing needs and requirements.

Features

  • Sales automation
  • Integration with Office 365
  • AI-powered analytics
  • Customer base management
  • Copilot Support
Microsoft Dynamics 365 Sales
№15

monday sales CRM

monday sales CRM - Flexible CRM based on monday.com, ideal for sales teams. Effectively manage requests, automate processes and increase profits. Optimize request accounting with monday sales CRM!

Service Benefits

  • Sales automation. Free up time from routine, focus on customers.
  • Data centralization. All customer information in one place.
  • Convenient collaboration. Easily share data and coordinate team actions.
  • Transparent control. Track deal progress and analyze performance.

Features

  • Sales automation
  • User-friendly interface
  • Integration with monday.com
  • Tracking requests
  • Real-time reporting
monday sales CRM
№16

Close

Close - CRM for effective sales. Optimize lead management, automate calls and email campaigns. Ideal for sales teams looking to increase conversion rates and close more deals. Focus on sales, and Close will take care of the routine!

Service Benefits

  • Більше дзвінків. Call more often with integration and automation, increase the number of deals.
  • Powerful email series. Automate mailings, attract leads and save time.
  • User-friendly interface. Intuitive design, focus on sales, quick team training.
  • Detailed analytics. Track the effectiveness of calls and emails, improve your sales strategy.

Features

  • Sales automation
  • Convenient lead management
  • Integration with telephony
  • Email marketing
  • Real-time reporting
Close
№17

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) - CRM and marketing automation for entrepreneurs. Ideal for lead accounting, customer management and sales automation. Grow your business with Keap!

Service Benefits

  • Sales automation. Attract more customers by automating the sales funnel from lead to deal.
  • Personalized marketing. Send targeted emails and SMS, increasing customer loyalty.
  • Centralized database. Store all customer information in one place for effective interaction.
  • Business process optimization. Keap automates routine tasks, increasing the productivity of your business.

Features

  • Sales automation
  • Convenient lead accounting
  • 24/7 support
  • Integration with services
  • Performance analysis
Keap (ex-Infusionsoft)
№18

amoCRM

amoCRM - CRM for lead management with a focus on messengers. Automate sales with chat funnels, bots, and omnichannel dialogues. Increase conversion and don't lose a single lead!

Service Benefits

  • Convenient chat funnels. Automate communication with customers, guide them to the deal in messengers.
  • Everything in one place. All your communication channels and customer history in a single interface.
  • 24/7 support bots. Provide instant responses to inquiries, even when you're not online.
  • Increased sales. Easily manage deals, improve communication, and close more deals with amoCRM.

Features

  • Easy lead management
  • Chat funnels in action
  • Sales bots
  • Omnichannel support
  • With amoCRM - everything is under control
amoCRM
№19

Binotel SmartCRM

Binotel SmartCRM - CRM from Binotel for accounting of applications. 360° client profile, analytics and tasks in one system. Integration with PBX for efficient processing of requests.

Service Benefits

  • 360° client profile. Complete interaction history in one place, instant access to information.
  • Sales analytics. Track key indicators, make data-driven decisions.
  • Integration with telephony. Automate calls, record conversations, improve service.
  • Task automation. Set tasks, control execution, don't miss any details.

Features

  • Accounting for requests is easy
  • 360° customer card
  • Analytics and reports
  • Integration with PBX
  • Sales automation
Binotel SmartCRM
№20

KeyCRM

KeyCRM is a Ukrainian CRM for tracking requests from all channels: marketplaces, social networks, messengers. Automate order processing, customer communication, warehouse management and analytics. All in one place!

Service Benefits

  • All orders in one place. Process orders from marketplaces, social networks and stores in a single KeyCRM interface.
  • Sales automation. Automate routine tasks to focus on business development.
  • Convenient communication with clients. Integrate messengers and email for quick response to requests.
  • Full business analytics. Get reports and analyze sales to make informed decisions.

Features

  • Accounting for requests from all channels
  • Communication with clients
  • Warehouse accounting and analytics
  • Ukrainian CRM system
  • Automation of business processes
KeyCRM
№21

Streak CRM

Streak CRM - CRM system built directly into Gmail. Organize lead tracking, correspondence, and clients in a familiar interface. Customize your own pipelines for effective sales and support management.

Service Benefits

  • Gmail Integration. Manage all your contacts and deals right in your inbox, without switching between platforms.
  • Custom Pipelines. Customize sales stages and workflows to fit your business needs.
  • Convenient collaboration. Share and track team progress in real time for better communication.
  • Reporting and analytics. Get valuable insights to improve your sales strategy and increase profits.

Features

  • CRM in Gmail
  • Simple funnels
  • Lead tracking
  • Integration with Google
  • User-friendly interface
Streak CRM
№22

OneBox OS

OneBox OS: CRM/ERP platform for business automation. Accounting for requests, clients, telephony, warehouse and document management - all in one system. Effective sales and order management!

Service Benefits

  • All in one place. Manage processes, telephony, warehouse and documents with OneBox OS.
  • Convenient accounting. Easily track and process each request.
  • Automation of routine. Forget about repetitive tasks, the system will do everything for you.
  • Profit growth. Optimize work and increase sales with OneBox OS.

Features

  • Accounting for requests
  • CRM/ERP solution
  • Process automation
  • Telephony integration
  • Warehouse and documents
OneBox OS
№23

Vtiger CRM

Vtiger CRM - a single platform for sales, marketing, and customer support. Streamline lead management, automate business processes, and improve customer engagement. The perfect solution for effectively managing your business!

Service Benefits

  • Зростання продажів. Increase profits by automating the sales funnel from lead to deal.
  • Оптимізація маркетингу. Attract more customers with targeted campaigns.
  • Підтримка клієнтів 24/7. Provide fast and high-quality support, increasing loyalty.
  • Єдина платформа Vtiger. Sales, Marketing, and Help Desk - all in one tool for business.

Features

  • Lead tracking 24/7
  • Sales automation
  • Email integration
  • Reporting and analytics
  • Customer support
Vtiger CRM
№24

Pipedrive

Pipedrive - CRM that helps increase deal conversion. Visualize your sales pipeline, track every request, and automate routine tasks. Optimize lead tracking and close more deals with Pipedrive!

Service Benefits

  • Understandable interface. Easy to learn and use, intuitive functions.
  • Visual sales pipeline. Clearly see the progress of each deal, control at every stage.
  • Focus on deal conversion. Tools to increase the number of successful sales and profits.
  • Routine automation. Forget about repetitive tasks, Pipedrive will do everything for you!

Features

  • Accounting for applications is simple
  • Sales automation
  • Convenient pipeline
  • Deal conversion is growing
  • Integration with mail
Pipedrive
№25

Salesforce Sales Cloud

Salesforce Sales Cloud - leading CRM for tracking requests, building effective sales funnels and in-depth analytics. Optimize customer interaction and increase your business profits!

Service Benefits

  • Sales growth. Increase profits through optimized funnel and analytics.
  • Improved relationships. Personalized approach to customers for their loyalty.
  • Routine automation. Free up time for strategic tasks, not routine.
  • Data analysis. Make informed decisions based on accurate reports.

Features

  • Sales automation
  • User-friendly interface
  • Powerful analytics
  • Integration with tools
  • Personalized approach
Salesforce Sales Cloud
№26

Agile CRM

Agile CRM - A CRM system that combines sales, marketing, and service in a single interface. The perfect solution for tracking requests and automating business processes.

Service Benefits

  • All in one place. Sales, marketing, and service are combined for efficient operation.
  • Clear interface. Easy navigation and intuitive tools.
  • Automation of routine tasks. Frees up time for important tasks, minimizes errors.
  • Increased loyalty. Personalized approach to each client.

Features

  • Single interface
  • Sales automation
  • 24/7 customer support
  • Flexible reporting
  • Agile CRM: All in one
Agile CRM
№27

SuiteCRM

SuiteCRM - a powerful open source CRM system. The ideal solution for tracking and managing requests. Flexible customization to suit your business needs. A free alternative to proprietary CRMs.

Service Benefits

  • Відкритий код. Full freedom of customization to suit business needs.
  • Data security. Control over information and its storage.
  • Flexibility. Adaptation to any business processes.
  • Cost savings. No SuiteCRM license fees.

Features

  • Request accounting made easy
  • Free CRM system
  • SuiteCRM Customization
  • Business process automation
  • SuiteCRM Support and Training
SuiteCRM

CRM Comparison Table

# CRM System Target Audience Key Functions Free Plan Approximate Price From
1LP-CRMCommodity business, e-commerce, servicesApplications, clients, salesFree version up to 50 orders per monthfrom $9/month
2CPAshkaDropshippers, entrepreneursOrders, dropshippers, paymentsFree for the first 100 leadsfrom $5/month
3SalesDriveOnline stores, online commerceOrder automation, integration, optimization14 day testfrom 349 UAH/month
4HubSpot CRMSmall business, marketingFree CRM, integrated platform, sales funnelFree planfrom $20/month per user
5CopperSmall business, salesGmail integration, Deal management, Activity tracking14 day trialfrom $29/month per user
6Creatio (Sales)Small, medium, enterpriseSales automation, request management, low-codeFree trial accessprice on request
7Zoho CRMSmall business, enterprisesSales automation, marketing, serviceFree plan (up to 3 users)from $20/month per user
8SugarCRMB2B, sales, marketingOpen source, automation, flexibilityFree trialfrom $49/month per user
9Capsule CRMSmall business, startupsContacts, deals, projectsFree planfrom $18/month per user
10ApptivoSMBs, startupsCRM, project management, integrationFree trialfrom $15/month per user (annual payment) or $20/month monthly
11Less Annoying CRMSmall business, entrepreneursContacts, deals, tasks30 days test$19/month per user
12InsightlySMB, small businessCRM, project management, automation.14 day trialfrom $29/month per user
13NutshellB2B companies, sales, marketingCRM, email marketing, automation14-day trialFrom $16/month per user
14Microsoft Dynamics 365 SalesSales, marketing, serviceSales automation, integration, analytics30 day trialfrom $65/month per user
15monday sales CRMSales teams, businessAutomation, sales funnel, reportingFree plan (up to 2 users)from $12/month per user (min. 3 seats)
16CloseSales departments, sales teamsAutomation, accounting, conversion14 day trialfrom $49/month per user
17Keap (ex-Infusionsoft)Entrepreneurs, small businessCRM, automation, salesTest (free of charge)from $159/month
18amoCRMSmall business, salesMessengers, automation, sales14-day trialfrom $15/month per user
19Binotel SmartCRMSmall business, medium businessAccounting for requests, 360° profile, Integration with PBX-from 399 UAH/month per employee
20KeyCRMSmall business, eCommerceOrders, communication, accountingTest 14 daysfrom $19/month
21Streak CRMSales, support, teamsGmail integration, pipelines, customizationFree planfrom $59/month per user
22OneBox OSSmall business, medium businessCRM, ERP, automationSome applications are freefrom $1.99/month (per 1000 records)
23Vtiger CRMSmall business, medium businessSales, marketing, support15 day trialfrom $15/month per user
24PipedriveSmall business, salesSales pipeline, automation, deal conversionTest 14 daysfrom $14.90/month per user
25Salesforce Sales CloudSales, marketing, serviceTracking requests, sales funnel, analytics30 day testfrom $25/month per user
26Agile CRMSMBs, startupsSales, marketing, serviceFree plan (up to 10 users)from $8.99/month per user
27SuiteCRMAll types of business, small and medium business, large enterprisesOpen source, flexibility, free alternativeOpen Source Software (free)from $0/month (self-hosted)

Frequently Asked Questions

? What is ticket tracking in business?
This is the collection, registration, processing, and tracking of customer requests to quickly respond to their needs
? What are the advantages of maintaining ticket tracking?
Improving customer service, increasing efficiency, and optimizing business processes
? What key features should a tool include?
Automation, reporting, integration with other tools, and task management
? How to choose a ticket tracking tool?
Consider business size, needs, budget, and integration with existing systems
? What does Top-27: Ticket Tracking Tools Rating mean?
This is a list of the best tools, rated for functionality, price, and user reviews