Choose a CRM Solution for Your Tasks

Rating of 27 CRMs for a Store: Review and Selection

Top CRMs for Your Store: Overview and Platform Comparison

Choose a CRM Solution for Your Tasks

№1

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate work with dropshippers, control orders and payments. Convenient accounting and analytics for your store.

Advantages

  • Accounting for dropshippers. Automatic calculation of payments and orders for each partner.
  • Logistics optimization. Simplifies order processing and delivery of goods directly to customers.
  • Payment automation. Forget manual calculation - the system will do everything for you.
  • Real-time reporting. Analyze sales, profits and dropshipper performance online.

Functionality

  • Dropshipping automation
  • Convenient partner accounting
  • Integration with stores
  • Reporting for dropshippers
  • Ukrainian CRM CPAshka
CPAshka
№2

LP-CRM

LP-CRM is a CRM system for product business, e-commerce and services. Optimize sales, automate processes and increase customer loyalty. The perfect solution for your store!

Advantages

  • Increasing profits. LP-CRM helps to increase sales and customer loyalty through automation and analytics.
  • Cost optimization. Reduce marketing and order management costs with effective tools.
  • Improving communications. Establish communication with customers to meet their needs and build long-term relationships.
  • Automation of routine. Free up your time from routine tasks, focus on business development.

Functionality

  • Sales automation
  • User-friendly interface
  • E-commerce support
  • Reporting and analytics
  • Easy integration
LP-CRM
№3

KeepinCRM

KeepinCRM - a simple CRM for the store. Manage customers, tasks, deals, warehouse and finances in one place! Optimize your business and increase sales with KeepinCRM. Ideal for small and medium-sized businesses.

Advantages

  • Customer base is organized. All customer information in one place, quick access to interaction history.
  • Sales automation. Track deals, reminders, so you don't miss anything.
  • Inventory control. Accurate inventory accounting, avoiding shortages or surpluses in the warehouse.
  • Convenient financial management. Income/expense accounting, profitability analysis, reports for periods.

Functionality

  • Convenient CRM for trade
  • Customers and deals are organized
  • Warehouse accounting for the store
  • Financial control of the business
  • Automation of SME tasks
KeepinCRM
№4

Odoo CRM

Odoo CRM - a powerful CRM system integrated into the Odoo ERP platform. An ideal solution for stores looking to automate sales, improve customer service, and comprehensively manage their business. Optimize all processes in one place!

Advantages

  • Все в одному місці. Customer, sales, and marketing management in a single Odoo platform.
  • Full integration. Data is automatically synchronized between all Odoo applications.
  • Increased sales. Tools for analyzing and optimizing sales, increasing profits.
  • Clear analytics. Track key indicators and make informed decisions.

Functionality

  • Sales automation
  • Integration with ERP
  • User-friendly interface
  • Analytics and reports
  • Customer support
Odoo CRM
№5

SuiteCRM

SuiteCRM - a powerful open-source CRM system that is ideal for stores of any size. Flexible customization allows you to adapt it to the needs of your business. Manage customers, sales and marketing effectively!

Advantages

  • Open source. Full freedom of customization for business needs, without restrictions.
  • Flexibility of settings. Adapt the software to the specifics of sales and service.
  • Integration with other software. Easily combine with accounting, mail and other tools.
  • Data control. Your data is at your disposal, without dependence on the supplier.

Functionality

  • Sales automation
  • Convenient customer management
  • Analysis of store performance
  • Open source SuiteCRM
  • Flexible adaptation to needs
SuiteCRM
№6

Vtiger CRM

Vtiger CRM - a comprehensive platform for managing sales, marketing, and customer support. An ideal solution for stores looking to optimize business processes and improve customer interaction.

Advantages

  • Sales increase. Optimize the sales funnel and attract more customers.
  • Improved service. Provide customers with fast and high-quality support.
  • Data centralization. All customer information in one place.
  • Effective marketing. Personalize campaigns and track results.

Functionality

  • Sales automation
  • Email integration
  • 24/7 customer support
  • Reporting and analytics
  • Flexible CRM configuration
Vtiger CRM
№7

SalesDrive

SalesDrive - CRM for online stores. Automate sales! Integration with marketplaces, delivery services, payment systems and warehouse. Optimize business processes and increase profits with SalesDrive!

Advantages

  • Integration SalesDrive. All sales channels in one window: marketplaces, delivery, warehouse, payments.
  • Automation SalesDrive. Reduce routine, automate order, customer and warehouse processing.
  • Analytics SalesDrive. Make decisions based on data, not intuition. Develop your business more efficiently.
  • Convenience SalesDrive. Intuitive interface. Easy to learn and use.

Functionality

  • Sales automation
  • Integrations with marketplaces
  • Customer base management
  • Reporting and analytics
  • Optimization of warehouse accounting
SalesDrive
№8

Less Annoying CRM

Less Annoying CRM - an extremely simple CRM for small businesses. Without unnecessary complexity, automate your store's sales and manage your customer base effectively. The perfect solution for those who value simplicity and functionality.

Advantages

  • Простота використання. Intuitive interface, quick training for the team.
  • Organization of clients. Store data in one place, manage contacts effectively.
  • Sales growth. Track deals, increase profits and customer loyalty.
  • Automation of routine. Saving time on routine tasks, focus on business development.

Functionality

  • Intuitive interface
  • Sales automation
  • 24/7 customer support
  • Convenient analytics
  • Integration with mail
Less Annoying CRM
№9

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with built-in telephony, email marketing and AI assistant. The perfect solution to increase sales in your store. Automate routine tasks and focus on customers!

Advantages

  • All in one place. Built-in telephony, email and AI for sales management.
  • Sales growth. Optimize your sales funnel and attract more customers.
  • Automation of routine. Free up team time from repetitive tasks.
  • Personalized approach. An AI assistant will help with each client individually.

Functionality

  • Sales automation
  • Integration with telephony
  • AI assistant for analysis
  • User-friendly interface
  • 24/7 customer support
Freshworks CRM (Freshsales)
№10

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM that integrates with other Microsoft 365 and Copilot products. Manage sales, automate processes, and improve customer interaction in your store. Optimize your sales funnel and increase profits!

Advantages

  • Зрозуміла інтеграція. A complete Microsoft 365 package in one solution, simplifies work.
  • Copilot - your assistant. Artificial intelligence analyzes data and gives valuable advice.
  • Зростання продажів. Optimize your sales funnel and increase profits.
  • Персоналізація клієнтів. Create unique offers for each client.

Functionality

  • Convenient CRM for the store
  • Sales automation
  • Integration with Office 365
  • Microsoft Copilot for sales
  • Analytics and reports
Microsoft Dynamics 365 Sales
№11

Creatio (Sales)

Creatio (Sales) - Low-code CRM platform for sales automation. The perfect solution for a store: optimize processes, manage customers, and increase profits! No code, fast and efficient.

Advantages

  • Sales automation. Increase profits with automatic funnels and analytics.
  • Customer management. Personalize communication, improve customer experience.
  • Quick setup. Easily adapt the platform to your business needs, without code.
  • Data analysis. Make decisions based on accurate information about customers and sales.

Functionality

  • Sales automation
  • Customer management
  • Analytics and reports
  • Integration with services
  • Support for stores
Creatio (Sales)
№12

Close

Close - CRM for sales teams that rely on calls and email newsletters. Automate communication with customers, increase the number of deals, and turn leads into buyers in your store!

Advantages

  • Increased sales. More calls and email newsletters - more customers and profit.
  • Automation of routine. Forget about manual data entry, Close will do it for you.
  • Convenient communication. The entire history of communication with the client in one place.
  • Improved analytics. Track sales performance and make informed decisions.

Functionality

  • Sales automation
  • Easy customer management
  • Performance analytics
  • Integration with telephony
  • Increased profits
Close
№13

HubSpot CRM

HubSpot CRM - powerful CRM for your store. Free core, marketing, sales, and support in one platform. Optimize customer experience and increase profits!

Advantages

  • Free CRM core. Start managing customers at no cost, using powerful tools.
  • Unified platform. All customer data, marketing, sales and support - in one place.
  • Automation of routine. Automate tasks and focus on business development.
  • Clear analytics. Get reports and analyze data to improve results.

Functionality

  • Free CRM for store
  • Integration with tools
  • Sales automation
  • User-friendly interface
  • Analytics for development
HubSpot CRM
№14

KeyCRM

KeyCRM - Ukrainian CRM for stores. Combine orders from all sales channels, communicate with customers, manage inventory, and analyze your business in one place. Optimize your work and increase profits! benefit1 - All orders in one place

Advantages

  • Всі замовлення в одному місці. Collect orders from marketplaces, messengers, and websites in one system
  • Convenient communication with customers. Combine all chats, calls, and emails into a single interface
  • Inventory management and analytics. Control inventory, conduct stocktaking, and analyze sales
  • Automation of routine tasks. KeyCRM simplifies order processing, delivery, and payment

Functionality

  • All sales channels in one place
  • Convenient communication with customers
  • Automation of warehouse accounting
  • Detailed analytics for sales growth
  • Support for Ukrainian business
KeyCRM
№15

SugarCRM

SugarCRM - flexible open-source CRM system, ideal for B2B sales. Streamline processes, improve customer engagement and increase your store's profits! Customize SugarCRM to fit your business needs.

Advantages

  • Відкритий код. Customization to fit business needs, integration with other services.
  • B2B-продажі. Specialized tools for effective work with business clients.
  • Масштабованість. Easy expansion of functionality with the growth of your business.
  • Звітність та аналітика. Full control over data, forecasting and sales improvement.

Functionality

  • CRM for store growth
  • Open source, flexibility
  • B2B sales, solutions
  • Process automation
  • Analytics and reports
SugarCRM
№16

amoCRM

amoCRM - CRM system for a store with a focus on messengers! Automate sales through chat funnels, chatbots, and omni-channel dialogues. Increase profits by communicating with customers where it is convenient for them.

Advantages

  • More sales from chats. Increase profits by communicating with customers where it is convenient for them - in messengers.
  • Communication automation. Chatbots respond 24/7, qualify leads, and collect contacts automatically.
  • Omnichannel. All messages from customers are in one window, no request will be lost.
  • Easy integration. amoCRM easily integrates with popular platforms and services.

Functionality

  • Easy customer management
  • Sales automation
  • Convenient integration with services
  • Omnichannel support
  • Increasing store profits
amoCRM
№17

Copper

Copper - CRM built for Google Workspace, with deep integration into Gmail. Streamline your store's sales, automate routine tasks, and focus on customers, not data entry. Easier management, higher productivity!

Advantages

  • Integration with Gmail. The entire client history is in the mail, no need to switch between tabs.
  • Google Workspace Convenience. Familiar interface, quick team training.
  • Routine Automation. Forget about manual data entry and repetitive tasks.
  • Personalized approach. Improve customer relationships with complete information.

Functionality

  • Convenient CRM for retail
  • Integration with Google Workspace
  • Sales automation
  • 24/7 customer support
  • Increase store profits
Copper
№18

Pipedrive

Pipedrive - CRM designed to increase sales! Visualize the sales funnel, easily track every deal, and automate routine tasks. Ideal for stores looking to maximize conversion and control their profits.

Advantages

  • Visualization of sales. Easily track deals at every stage of the sales funnel.
  • Increased deal conversion. Pipedrive helps close more deals by focusing on sales.
  • Simple integration. Connect your favorite tools for efficient operation.
  • Automation of routine. Forget about repetitive tasks, Pipedrive will do everything for you.

Functionality

  • Easy to use
  • Convenient sales funnel
  • Automation of routine
  • Profit growth
  • Integration with tools
Pipedrive
№19

Capsule CRM

Capsule CRM - a simple and user-friendly CRM for managing clients, deals, and projects. Ideal for stores looking to establish effective customer relations and increase sales.

Advantages

  • Simple interface. Easy to learn and quick to implement in your workflow, without unnecessary complications.
  • Contact management. Store customer interaction history in one place.
  • Increased sales. Track deals and projects for effective sales pipeline management.
  • Time saving. Automate routine tasks to focus on business development.

Functionality

  • Easy to use
  • Convenient customer management
  • Sales organization
  • Project tracking
  • Email integration
Capsule CRM
№20

Bitrix24

Bitrix24 - CRM for your store! Automate sales, communicate with customers in chats, and manage projects in one place. Everything for the effective operation of your business!

Advantages

  • Increased sales. Automate the sales funnel, analyze data and increase profits.
  • All in one place. Manage customers, tasks and communications in Bitrix24.
  • Time saving. Automation of routine will free up time for business development.
  • Improved service. Provide customers with fast and high-quality support with Bitrix24.

Functionality

  • For the store
  • Automation
  • User-friendly interface
  • Bitrix24: CRM
  • Workspace
Bitrix24
№21

Salesforce Sales Cloud

Salesforce Sales Cloud is a leading CRM system for managing your store's sales. Build an effective sales funnel, analyze data, and increase profits with the powerful functionality of Salesforce! Optimize team work and meet customer needs.

Advantages

  • Зростання продажів. Salesforce helps you find more customers and close profitable deals.
  • Data analytics. Get valuable insights about customers and the market for decision-making.
  • Personalization. Create a unique experience for each customer, increasing loyalty.
  • Task automation. Optimize routine operations to focus on strategy.

Functionality

  • Convenient CRM for the store
  • Salesforce sales analytics
  • Salesforce sales funnels
  • Salesforce - CRM Leader
  • 24/7 customer support
Salesforce Sales Cloud
№22

Nutshell

Nutshell: simple CRM + email marketing for B2B teams, perfect for stores! Organize your customer base, automate communication, and increase sales. All in one tool!

Advantages

  • Зрозумілий інтерфейс. Easy to learn and use, even without experience.
  • Email marketing included. Engage customers with effective mailings directly from the platform.
  • B2B orientation. Specially designed for the needs of B2B teams.
  • Full sales automation. Lead, deal, and contact management in one place.

Functionality

  • Simple interface
  • Sales automation
  • Email integration
  • Convenient analytics
  • B2B team support
Nutshell
№23

Insightly

Insightly CRM is more than just a CRM. Manage sales, projects, and marketing in one place. A great choice for small and medium-sized businesses, including optimizing the operation of an online store. Has integrations with popular services.

Advantages

  • Clear analytics. Track sales, customers, and trends to make informed decisions.
  • Data centralization. All customer information in one place for effective teamwork.
  • Sales optimization. Tools to automate the sales funnel and increase profits.
  • Simple project management. Plan, track tasks, and collaborate with the team effectively.

Functionality

  • CRM for Retail
  • Integrations for the store
  • Projects for SMB
  • Sales Automation
  • User-friendly interface
Insightly
№24

Streak CRM

Streak CRM is a CRM right inside your Gmail! Create custom sales pipelines, manage customers and orders directly from your email. Perfect for small businesses and online stores using Gmail.

Advantages

  • Integration with Gmail. Manage sales directly from your email, without switching between platforms.
  • Pipeline customization. Customize sales stages to suit your business needs.
  • Task automation. Save time on routine tasks, focus on customers.
  • User-friendly interface. Easy to use, quick team training.

Functionality

  • CRM for store: Sales automation
  • Convenient customer accounting
  • Performance analysis
  • Integration with platforms
  • Marketing optimization
Streak CRM
№25

NetHunt CRM

NetHunt CRM is a CRM system that integrates with Gmail. Manage leads, sales funnels, and automate processes directly from your email. An ideal solution for your online store!

Advantages

  • Gmail integration. Manage sales directly from your email, saving time.
  • Sales automation. Automate routine tasks, increase team productivity.
  • Convenient sales funnels. Visualize the sales process, easily track leads.
  • Increasing loyalty. Establish communication with customers, improve service.

Functionality

  • CRM for e-commerce
  • Gmail integration
  • Sales automation
  • Sales funnels
  • Lead management
NetHunt CRM
№26

Apptivo

Apptivo is a CRM system for stores and a suite of business applications in one solution. Streamline sales, marketing, and customer service. Ideal for small and medium-sized businesses (SMBs).

Advantages

  • Increased sales. With Apptivo, you better understand customers, offer personalized solutions, and close more deals.
  • Business optimization. Automate routine tasks, track key metrics, and make informed decisions for growth.
  • Data centralization. All customer, deal, and communication information in one place for quick access.
  • Increased profitability. Increase team efficiency and save time, leading to increased profits for your business.

Functionality

  • CRM for retail
  • Sales automation
  • User-friendly interface
  • Apptivo: All in one
  • Integration with SMB
Apptivo
№27

Binotel SmartCRM

Binotel SmartCRM - CRM for a store with full customer history, analytics and tasks. Integration with PBX for communication control, sales increase and service improvement. Optimize working with customers!

Advantages

  • 360° customer card. The entire history of interaction in one place. Easily find information, improve service.
  • Sales analytics. Track key metrics, find growth points and improve team efficiency.
  • Task automation. Reminders and automatic actions - don't miss the important, optimize the routine.
  • Integration with telephony. Call in one click, record conversations, analyze calls to improve service.

Functionality

  • 360° customer card
  • Sales analytics
  • Integration with PBX
  • Task automation
  • Convenient interface
Binotel SmartCRM

CRM Comparison

# CRM Segment Main Functions Free Starting Price
1CPAshkaDropshippers, online storesAutomation, accounting, analyticsFree for the first 100 leadsfrom $5/month
2LP-CRMProduct business, eCommerce, servicesSales automation, customer management, data analyticsFree version up to 50 orders per monthfrom $9/month
3KeepinCRMSmall business, tradeCustomers, tasks, dealsTest 7 daysfrom 290 UAH/user/month
4Odoo CRMStores, businessSales automation, customer management, ERP integrationOne App Free (CRM free)from €24.90/month per user
5SuiteCRMAny business, B2BCustomers, sales, marketingOpen source software (free)from $0/month (self-hosted)
6Vtiger CRMSmall business, storesSales automation, customer support, marketing.Test 15 daysfrom $15/month per user
7SalesDriveOnline stores, eCommerceAutomation, integration, optimizationTest 14 daysfrom 349 UAH/month
8Less Annoying CRMSmall business, entrepreneursSimplicity, affordability, organizationTest 30 days$19/month per user
9Freshworks CRM (Freshsales)Small business, salesTelephony, email marketing, AI assistantFree planfrom $9/month per user
10Microsoft Dynamics 365 SalesSales, marketing, serviceSales automation, integration, analytics30 day testfrom $65/month per user
11Creatio (Sales)Stores, sales, eCommerceAutomation, customers, profitFree trial accessprice on request
12CloseSales teams, SaaS, agenciesCalls, email, automationTest 14 daysfrom $49/month per user
13HubSpot CRMSmall business, enterprisesFree core, marketing, salesFree planfrom $20/month per user
14KeyCRMOnline stores, retailMulti-channel, automation, analytics14-day trialfrom $19/month
15SugarCRMB2B, sales, marketingSales automation, customization, integrationFree testfrom $49/month per user
16amoCRMSmall business, salesMessengers, automation, omnichannelTest 14 daysfrom $15/month per user
17CopperSmall business, salesGmail integration, automation, customer managementTest 14 daysfrom $29/month per user
18PipedriveSMB, sales, marketingSales funnel, automation, conversion14 days testfrom $14.90/month per user
19Capsule CRMStores, small businessesContacts, sales, projectsFree planfrom $18/month per user
20Bitrix24Small business, medium businessCRM, automation, communicationsFree planfrom $61/month (5 users)
21Salesforce Sales CloudSmall business, enterprisesContact management, automation, sales analytics30 day testfrom $25/month per user
22NutshellB2B, stores, salesCRM, email marketing, B2B14-day testfrom $16/month per user
23InsightlySMB, startupsCRM, automation, integrations14 day trialfrom $29/month per user
24Streak CRMSmall business, online storesGmail integration, sales pipelines, customer managementFree planfrom $59/month per user
25NetHunt CRMSmall business, startupsIntegration with Gmail, sales automation, sales funnels14-day trialfrom $24/month per user
26ApptivoSmall business, SMBCRM, business applications, automationFree trialfrom $15/month per user (annual payment) or $20/month monthly
27Binotel SmartCRMShops, sales, serviceCustomer history, PBX integration, task automation-from UAH 399/month per employee

Questions and Answers

? What will the implementation of such a platform provide
Sales optimization, better customer service, process automation, and data analytics
? How to choose the optimal solution
Consider the size of the business, needs, budget, and integration with other services
? Is staff training required
Yes, training is necessary to effectively use all the features
? What are the benefits of integration with other services
Automation of data exchange, improved operation, and avoidance of manual input
? How much does the implementation cost
The price depends on the selected platform, the number of users, and the required customization