Best CRMs for E-commerce: Top 19 Systems

CPAshka - CRM for dropshipping in Ukraine. Automation of work with dropshippers, accounting for orders, payments and profits. Effective e-commerce business management.

Main Pros

• Automation of dropshipping. Forget about manual data entry and payments! The system will do everything for you.
• Accurate profit accounting. Control every transaction and see the real profit of your business.
• Easy calculation of dropshippers. Automatic calculation of payments to each dropshipper, without errors and delays.
• Optimization of time costs. Free up team time to focus on scaling the business.

Characteristics

• Dropshipping automation
• Profit calculation
• Integration with platforms
• User-friendly interface
• Real-time reporting

LP-CRM - CRM system designed for product business, e-commerce and service sector. Optimize sales, automate routine and increase customer loyalty. All in one place!

Main Pros

• Increasing profits. Automate sales, analyze data and maximize profits with LP-CRM.
• Communication optimization. The entire history of communication with customers in one place for a personalized approach.
• Automation of routine. Free up the team's time from repetitive tasks to focus on development.
• Understandable analytics. Track key business metrics and make informed decisions with LP-CRM.

Characteristics

• Sales automation
• User-friendly interface
• Integration with platforms
• Analytics and reports
• Customer Support

Monday sales CRM is a flexible CRM system on the monday.com platform, designed to optimize sales in e-commerce. Manage deals, automate processes and increase the profit of your online business!

Main Pros

• Easy adaptation. Customize it to the needs of your online business in minutes.
• Intuitive interface. Intuitive design for quick team training.
• Automation of routine. Free up time for customers, not paperwork, with monday.com.
• Real-time reporting. Track key sales metrics for better analysis.

Characteristics

• Sales automation
• Integration with monday.com
• User-friendly interface
• Reporting and analytics
• E-commerce support

Freshworks CRM (Freshsales) - CRM for e-commerce with built-in telephony and email marketing. The AI assistant simplifies sales, helps automate routine tasks, and increases the profits of your online store.

Main Pros

• Everything in one place. Phone, email, AI - manage sales more efficiently.
• AI assistant. Automates routine, helps to make decisions.
• Sales growth. More leads, deals and satisfied customers.
• Easy setup. Integration with other tools, quick start.

Characteristics

• All in one for e-commerce
• Built-in telephony & email
• AI assistant for sales
• Automation of routine
• Intuitive interface

Apptivo: a comprehensive suite of business applications with a powerful CRM system at its core, designed for SMB. The perfect e-commerce solution to help streamline sales, marketing, and customer support.

Main Pros

• Sales growth. Manage customers, analyze data, and increase profits online.
• Data centralization. All customer information in one place for better service.
• Marketing automation. Attract more customers, optimize campaigns, and increase ROI.
• Integration with platforms. Easily connect Apptivo to other services for efficient operation.

Characteristics

• CRM for e-commerce
• Sales automation
• User-friendly interface
• SMB solution
• Apptivo integration

Zoho CRM - cloud CRM for e-commerce that automates sales, marketing, and customer support. Integrate with your online store and increase customer loyalty!

Main Pros

• Sales growth. Increase conversion rates through data analysis and personalized customer communications.
• Marketing optimization. Automate email campaigns and targeted advertising to attract new customers.
• Support improvement. Provide fast and high-quality customer support, increasing their loyalty.
• Convenient integration. Easily integrate with other Zoho tools and third-party services.

Characteristics

• E-commerce CRM
• Sales automation
• Cloud solution
• Zoho CRM integration
• Customer support

Less Annoying CRM - super simple CRM, ideal for e-commerce. Forget complicated settings! Organize customers, sales and contacts effortlessly. Focus on growing your online business!

Main Pros

• Simple customer management. Store all customer information in one place to quickly find the data you need and improve service.
• Sales increase. Track deals, reminders, and leads, don't miss opportunities to earn.
• Integration with tools. Connect the necessary services to automate routine tasks and work more efficiently.
• Time saving. Forget complicated interfaces, focus on growing your business, not mastering the program.

Characteristics

• Easy start for e-commerce
• Integration with platforms
• Sales automation
• Online customer management
• Reporting and analytics

Agile CRM - A CRM system that unifies sales, marketing, and service in a single interface. The perfect solution for e-commerce: automate your sales funnel, improve marketing, and provide excellent customer service.

Main Pros

• Single interface. Manage sales, marketing, and service in one platform for efficient operation.
• Automation of routine tasks. Free up team time by automating repetitive tasks and processes.
• Improved customer experience. Personalized communication and prompt customer support.
• Increased sales. Optimize the sales funnel and increase business profits.

Characteristics

• All in one place
• User-friendly interface
• Process automation
• 24/7 customer support
• Increased sales

Salesforce Sales Cloud - the leading CRM for e-commerce, helping to build effective sales funnels, analyze data and increase profits. Optimize customer relations and improve your business productivity.

Main Pros

• Increase sales. Salesforce Sales Cloud helps to find more customers and make profitable deals.
• Improved service. Personalized approach to each client increases loyalty.
• Data analytics. Get valuable insights about customers and the market for decision-making.
• Marketing optimization. Automate campaigns and track their effectiveness for better results.

Characteristics

• E-commerce CRM: Sales Automation
• Salesforce: Scalability
• E-commerce CRM: Sales reporting
• Salesforce: Integrations
• E-commerce CRM: Customer management

KeepinCRM - simple CRM for e-commerce. Manage clients, tasks and deals in one place. Inventory and finance accounting will help optimize your business. Ideal solution for small and medium businesses.

Main Pros

• All in one place. Manage customers, deals, inventory and finances in one platform, without unnecessary switching.
• Simple integration. Easily connect KeepinCRM to your existing online store for convenient data exchange.
• Sales automation. Track leads, automate mailings, and increase sales with KeepinCRM.
• Intuitive interface. The intuitive design makes KeepinCRM easy to use for your entire team.

Characteristics

• Easy start for e-commerce
• Customer and sales accounting
• Automation of routine tasks
• User-friendly KeepinCRM interface
• Finance and warehouse control

Insightly - CRM with project management features, ideal for small and medium-sized businesses (SMBs), especially for e-commerce. Integrations with popular platforms will help optimize sales and marketing.

Main Pros

• Sales growth. Manage customers effectively, increase profits and loyalty.
• Data centralization. All customer and project information in one place, easy access.
• Marketing automation. Attract more customers, improve conversion, personalize communication.
• Convenient project management. Plan, track progress, collaborate with the team, achieve goals on time.

Characteristics

• CRM for e-commerce
• Sales automation
• Integration with platforms
• Project management
• User-friendly interface

Vtiger CRM - a powerful e-commerce platform that integrates sales, marketing, and customer support. Optimize your sales funnel, improve customer service, and increase the profit of your online store!

Main Pros

• Sales growth. Personalized customer experiences increase loyalty and profit.
• Data centralization. All customer information in one place for a better understanding of needs.
• Marketing automation. Attract more customers with targeted campaigns.
• Improved support. Quickly resolve customer issues and increase their satisfaction.

Characteristics

• CRM for e-commerce
• Vtiger: Sales+Marketing
• Help Desk integration
• User-friendly interface
• Sales automation

SugarCRM - flexible CRM with an open architecture, ideal for B2B sales in e-commerce. Customize the system to your needs and optimize sales processes.

Main Pros

• Adaptation to needs. Customize SugarCRM to your company's unique business processes and needs.
• B2B specialization. Functionality designed for complex B2B sales, not mass deals.
• Open source. Integrate with any services and control data.
• Extended capabilities. Data analysis, automation, and personalized marketing for better results.

Characteristics

• For e-commerce: Sales automation
• Integration with platforms
• Customer analytics
• Personalized marketing
• Convenient order management

KeyCRM - Ukrainian CRM for e-commerce. Integrates orders from all channels, customer communications, warehouse management, and analytics. Optimize business processes and increase sales!

Main Pros

• All channels in one window. Manage orders from marketplaces, messengers, and the website centrally
• Customer communications. Communicate with customers in one place, don't miss a single request
• Warehouse management. Control inventory, avoid shortages, and optimize purchases
• Sales analytics. Get reports on profit, popular products, and advertising effectiveness

Characteristics

• All sales channels in one place
• Convenient customer communication
• Order processing automation
• Powerful e-commerce analytics
• Ukrainian CRM for your business

Capsule CRM - lightweight CRM that helps organize contacts, deals, and projects. A great choice for e-commerce to avoid losing customers and effectively manage sales.

Main Pros

• Simple implementation. Easy to set up and integrate, quick start without complications.
• Data centralization. All customer information in one place, easy access.
• Sales optimization. Track deals and increase conversion with Capsule CRM.
• Improved communication. Effective interaction with clients, personalized approach.

Characteristics

• Sales automation
• Integration with platforms
• User-friendly interface
• Customer management
• E-commerce analytics

Microsoft Dynamics 365 Sales - CRM for e-commerce that enhances sales through deep integration with Microsoft 365 and Copilot tools. Automate processes, analyze data, and personalize customer interactions.

Main Pros

• Full integration with 365. Effective work with familiar Microsoft tools.
• Copilot: your assistant. Quick data analysis, report creation, and personalized recommendations.
• Clear sales analytics. Track key metrics and optimize strategies.
• Personalized communication. Engage customers by offering relevant content.

Characteristics

• Price not available
• No Ukrainian localization
• Support not available
• Customer management
• E-commerce analytics

amoCRM - CRM for e-commerce with a focus on messengers. Automate sales with chat funnels, chatbots, and omnichannel dialogues. Communicate with customers where it's convenient for them, and increase the profit of your online business!

Main Pros

• Omnichannel. All customer requests in one window, don't miss a single request.
• Chat funnels. Automate sales through messengers, increase profits.
• Assistant bots. Automate answers to questions, unload the team.
• Convenient integration. Easily connect to your website and other services.

Characteristics

• Easy start
• Quick integration
• User-friendly interface
• Sales automation
• 24/7 support

OneBox OS - CRM/ERP for e-commerce. Automate business processes, telephony, warehouse, document management in one system! Optimize sales and manage everything with OneBox OS.

Main Pros

• All in one place. Manage customers, orders, warehouse, delivery - all in one OneBox OS system.
• Sales automation. Increase profits by automating the sales funnel and customer communication.
• Logistics optimization. Control delivery, inventory, reduce logistics costs with OneBox OS.
• Analytics and reports. Get a complete picture of your business, analyze data to make informed decisions.

Characteristics

• E-commerce automation
• CRM+ERP in one system
• Convenient warehouse management
• Telephony integration
• Online document management

Pipedrive - CRM that increases deal conversion in e-commerce. Visualize the sales funnel, track the progress of each deal, and automate routine tasks. Get more sales with Pipedrive!

Main Pros

• Visualization of sales. Clear overview of deals at each stage, quick analysis of progress.
• Conversion of leads into customers. Automation and reminders increase deal closures.
• Sales funnel optimization. Identify bottlenecks and improve sales strategy.
• Team time savings. Automate routine tasks so the team can focus on sales.

Characteristics

• E-commerce automation
• Visual sales funnels
• Clear CRM for teams
• Increased deal conversion
• Integrations with platforms